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Ezgi Yeğinaltay

Is social media marketing better for B2C or B2B businesses?

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To me, social media marketing is effective for both B2C and B2B businesses, but the strategies and platforms used may vary. B2C businesses often focus on platforms like Facebook and Instagram, while B2B businesses find success on LinkedIn and Twitter. Ultimately, the choice depends on the target audience and industry. What are your thoughts on this?

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Daniel Volynets
Overall, I think that social media marketing works better for B2c, because of the audience on Insta and Facebook. But this definitely doesn't mean that you shouldn't use social media marketing for B2B, just make sure you aren't relying only on social media
Ezgi Yeğinaltay
@davol This is exactly what I was thinking! Thanks for sharing!
Kausik Raj
@davol excatly on point. I've used social media for both B2C and B2B. It worked very well on B2C, it had a huge impact directly and helped me to gain traction on branding and conversions. On other hand in B2B it didnt give much of an impact. It just helped me to gain social proof, which is also a great value for the business though.
Ashleigh McCabe
I think social media works best for selling directly B2C however there is still a massive opportunity for B2B. I think even if your social channels aren't being used to actively 'sell' for a B2B, it's still an opportunity to provide social proof to prospective customers by sharing customer testimonials, reviews, case studies product updates etc.
Melissa Hugel
As a B2B business, Social Media marketing has been invaluable for us. Organically, we have seen a lot of success on LinkedIn and Instagram, but also surprisingly TikTok. TikTok is more of a brand awareness exercise for us, but we have had prospective customers mention our presence on the platform as a reason they reached out. However, part of our target audience is marketers, who tend to be on social media, so that is an important consideration.
Ezgi Yeğinaltay
@melissa_hugel Yes, it is really important to consider before you focus on a platform.
Taiki Iwasaki
I think both can be effective, but for B2B, We need to reach the decision makers, and I feel that SNS is a bit weak in that regard.
Tornike Tsiramua
I think for both
Klaudia Bumgarner
It's better for both B2B and B2C
zen turbo
I personally believe that a B2C approach would work better because individual consumers often have more active mindsets. We need to be proactive in catering to them. For enterprise users, the focus is mainly on business processes and communication efficiency, and the emphasis may differ at that point.
Ezgi Yeğinaltay
@turbo_accelerator Thanks for sharing your thoughts! I agree with you!
Alexander Galitsky
Like you said the choice depends on the target audience
Nigel Engel
Better isn't the word I would use. Easier is a word you could use.
Hussein Hashish
it largely depends on the nature of the product, your target user personas, where they are and your messaging
Hannah
I agree with your points. Social media is useful for both B2B & B2C. It depends on your products and the nature of your business on which platform to choose.
Jaden Hong
I think it depends on the product and the target
Ilyes Ouhadj
Depends on the platform, for instance, Tiktok is better for B2C, LinkedIn & Twitter are better for B2B!
Ezgi Yeğinaltay
@zedkira Thanks for sharing!
Anthony Latona
It definitely depends on audience, industry and a tailored approach for each social platform. If you're selling a neat consumer product, goofy and fun posts might work great on TikTok, Insta, FB, Twitter, etc... but it's unlikely that you're selling aromatherapy humidifiers or pet toys on LinkedIn. The important thing to note that is that people like following people - not brands. Your brand can and should have it's own social presence, but that's not where the best relationships are built. Whether you're selling huge B2B SaaS licenses or luxury sailboats, people seem to prefer the personal connection. There are plenty of cases of the founders or CEOs having many more followers than their brand. Anyway... I don't think there's truly a better or worse scenario for B2C vs. B2B if you have the right strategy: targeting, messaging, branding, offer, etc... social media works from building value, building trust and building connections.
Ezgi Yeğinaltay
@anthony_latona Thanks for the insights!
hayato onodera
I think it is effective for both B2B and B2C. as for B2B, I think it may not be effective depending on the target audience.
Drew_Quinn
i think for both
Joan Miller
B2B
Shivam Garg
For both, the key factor that makes a difference is the choice of channel or social media platform you select, as it significantly impacts the type of audience you're aiming to reach.
Connor Glass
Better for B2C. Not as useful for B2B as I find a lot of B2B businesses only have socials for online presence. All depends on what the product or service is.