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Bianca Tanase

How useful are AI chatbots in providing customer service during online shopping?

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What have your experiences been like so far when interacting with these chatbots?

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Maali Baali
AI chatbots are great! They offer instant answers and 24 hours making online shopping hassle-free.
Andreea S.
AI chatbots are very useful for customer service during online shopping. They can quickly answer questions, help with orders, and provide support 24/7, making the shopping experience smoother and more convenient. 🔥
Bianca Tanase
@andreea_staicu I totally agree! AI chatbots really enhance the online shopping experience with their instant support and around-the-clock availability.
Ana Èšintescu
Chatbots save me time when I'm shopping online, especially for routine tasks like finding store hours or checking a return policy. However, if I have an issue with an order that needs more attention, the chatbot usually isn't much help, and I have to contact customer service directly
Bianca Tanase
@ana_intescu Chatbots are great for quick tasks, but I understand needing a real person for more complicated order issues
Iulian D
I appreciate that chatbots can answer my questions immediately, and they’re usually good at things like recommending products based on what I'm looking for. But I still prefer talking to a real person for anything more complex or when I need a more personalized response.
murph
They are quite useful at delaying me from interacting with a human!
Bianca Tanase
@duffdevone I get what you're saying—chatbots can feel like a barrier at times. But they can also handle quick tasks like order status or product info, freeing up human agents for more complex issues.
murph
@bianca_tanase totally! From the company's perspective I love them. They are a boon for resource efficiency in an otherwise resource-heavy department.
Andres Rosas Sanchez
Personally, I don’t use it much. I prefer to go to the FAQs and read what I need myself
Bianca Tanase
@andres_rosas_sanchez Totally understandable! FAQs let you find exactly what you need on your own terms, which can be more efficient for some people.
Mark Curz
They are great for basic queries but lack human touch. Complex issues still need a real person what I think.
Tariq Waseem
Chatbots are really very useful in providing customer service during online shopping. Chatbot provides instant customer service 24/7, which is humanly not possible.