How should startup teams handle user support across different time zones?

Does this support have to be instantaneous? If it impacts product performance, then this task comes with a 'cost.' Within this 'cost,' there are several solution options to consider: setting up automation for customer requests, distributing night shifts among the team, hiring support in the appropriate time zone, etc. I would start by calculating the cost of this task.

Bro, I totally get your concern. Time zone issues can be a nightmare when you're trying to provide immediate support, right? One thing you can try is setting up a knowledge base or a self-help center. Like, guides, FAQs, or video tutorials that users can check out whenever they need help. It’s kinda like giving them the power to find answers on their own, even when you’re offline. Also, man, chatbots could be a game changer here. They can handle basic queries and give instant replies. If things get complicated, the bot can always escalate it to your team when they’re around. And, if you wanna take it a step further, you could hire remote support staff in different time zones. Or, if that's too much, a rotating shift system might do the trick, so your team isn’t working 24/7 but you're still covering most hours. If you’re thinking about having a bot for that, I actually know someone who can help you out. They can create a professional-level bot that works like a charm and handles all that basic support stuff. It’ll save you tons of time and keep things smooth even when you’re offline. Bro, I’m always here if you need more help or have more questions!