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Ashit Vora

How do you manage customer feedback when it contradicts your vision?

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Sometimes feedback from users can challenge the direction we want to go with Draftly. How do you manage customer feedback that doesn't align with your vision for the product? I'm trying to figure out where to draw the line.

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Jane Philippova
Hi @ashitvora, I think there are a few ways to approach this. If you already have a product-market fit and know your ideal customer profile, you can prioritize and use feedback from your ideal customers to further solidify that product-market fit. If you don't have a product-market fit yet, you can use feedback that supports your vision and helps you develop the product in that direction. Focus is key, especially in the early stages. It might also be helpful to collect all the feedback and start identifying some patterns in it: what do the customers whose feedback aligns with your direction look like? what do they have in common? do they convert? do they convert better than those whose feedback challenges your direction? Hope this helps :)
Ashit Vora
@janeph thanks for the detailed answer. This really helps.
Simon🍋
Listen, but don't blindly follow. If it's core to your vision, explain why. If not, consider pivoting.
Ashit Vora
@simonas_kauzonas makes sense 🙂
AnnaHo
We listen to feedback, analyze its relevance, and assess if aligning it with our vision adds value while staying true to our long-term goals.
LDJ Beatless
It's a tough situation. First, analyze the feedback deeply. If it's from a significant number of users, it might indicate a misunderstanding of your vision that needs better communication. But if it's just a few, and it truly goes against your core concept, politely explain your vision. You can also look for middle - ground features that don't sacrifice your vision but still satisfy some user needs.
Anahit Amirakyan
Are the majority of the feedback contradicotry?
Ashit Vora
@anahit_am many are something that will make the tool a jack of all trades but master of none. eg. we have a linkedin content creation tool. Someone recently asked us to add features for X & Threads as well. Whereas we want to focus on LinkedIn only.
Anahit Amirakyan
@ashitvora I totally agree—niche products can be incredibly powerful when they focus on doing one thing exceptionally well. But there are definitely cases where a multifunctional approach makes sense, especially when users are repurposing content across platforms. For example, with social media content, it’s becoming common practice to adapt posts for X, LinkedIn, Threads, etc., so adding a feature for X could actually be a super time saving featue for many users. Out of curiosity, does your LinkedIn content creation tool have any super-specific features designed just for LinkedIn that set it apart?