AI can sort calls, answer typical requests, automate data collection, and support operators - no more memorized scripts. However, at JetSoftPro, a software development service, we see risks associated with reduced personalization, which goes against current trends. Additionally, there are concerns about robot errors and the still high cost of making AI voice assistants truly functional. I recommend reading the article, in which is discussed the contradictions businesses may face during their development: https://jetsoftpro.com/blog/ai-call-center-opportunities-and-risks/