Joost van Hoof

Freddy Feedback 2.0 - Turn feedback into better products

Stay on top of where your users get stuck with our modern and powerful web feedback tool.
Now better than ever! See below what we've added and where we're going in 2021.

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Joost van Hoof
Hi PH, Freddy Feedback's launch in 2020 ended with being #3 Product of the Day (thank you!) and now we're back with a major upgrade. This is where we're going in 2021: rather than becoming a generic survey tool, the focus will be to become the best web feedback tool. A feedback tool specifically designed to get feedback on: - Web content (like documentation) - Products (like a user dashboard) - Features (like an action within a user dashboard) - Experiences (like onboarding or upgrading a paid plan) This is exactly what our customers use Freddy today for and theyโ€™re very happy with it! ๐Ÿ”ฅ Launch day offer: sign up today and we'll double your monthly responses from 1000 to 2000! ๐Ÿ”ฅ What we've added since the launch: ๐Ÿฅณ Custom Emojis ๐Ÿ“บ Screen Capture: let your users capture a screenshot of your webpage and use a pen tool to indicate what their feedback is about. ๐Ÿ’Œ Email and Slack notifications ๐Ÿง‘โ€๐Ÿ’ป Custom Fields: attach custom data, like a user ID or email address, to every response. ๐Ÿ”Œ Webhooks ๐Ÿ’ป Device info for each response ๐Ÿงช Local testing mode ๐Ÿ‘€ Widget preview โ“ Widget with just one question instead of a score ๐Ÿ’ฌ Share each response individually on Slack ๐ŸŽจ Countless design updates, most notable a new survey dashboard design (see screenshot) ๐Ÿ“š Detailed documentation ๐Ÿ”„ At least 1000 iterations on the homepage ๐Ÿ˜… What's next? #๏ธโƒฃ Text answers (this one's big!): instead of emojis or stars, your users can pick from your pre-defined set of text options. Let your users report bugs, ideas or something fully custom to your product or service. ๐Ÿ“ฑ Device targeting: show/hide the widget based on the user's device type. ๐Ÿ’… More customization options. ๐Ÿ•ต๏ธโ€โ™‚๏ธ Thereโ€™s plenty more that we will reveal in the coming months. Please let us know via the comments what you would like to see next!
Daryll Wong
@joost_van_hoof Love the simplicity of this!
Tyler Swartz
The new features sound like theyโ€™ll be super useful and make the product more powerful. Iโ€™m happy to see a product innovating on the Web 2.0 โ€œfeedbackโ€ sidebar tab that always feels like you are submitting feedback into an abyss. For your 2020 launch was there anything you spent a lot of time on pre-launch that later turned out not to matter?
Joost van Hoof
@tylerswartz thanks, always nice to hear from a fellow PM! I kept it pretty minimal at the start, but there was one feature that I removed which was saving a keyword (when searching through responses). Turns our typing it again if you need it is just as fast ๐Ÿคทโ€โ™€๏ธ. Let me know if you want to use Freddy at Reddit ๐Ÿ˜œ
Alex Buis
Awesome new features! Congrats with this new release!
Frank Lagendijk
Amazing progress and a great tool! Keep up the good work Joost!
Bobby Bouwmann
Amazing tool for collecting feedback. We've been using this for pingping.io for months now and really enjoy the design, the simplicity, and the amazing support.
Joost van Hoof
@bobby_bouwmann Thanks Bobby, and for your valuable feedback (how meta!) as well.
Kyle Gawley
I'm really looking forward to trying this once I'm out of beta and am less dependant on chat. The new screenshot feature is awesome.
Joost van Hoof
@kylegawley Thanks and looking forward to it too! ๐Ÿ‘
Tom
Congrats on launching 2.0 - absolutely love your 3D Freddy!
James Brooks
Congrats on the launch!
Pete Christianson
Great work, Joost. I've loved watching your journey in building out this super useful tool for product geeks like us. Keep it up ๐Ÿ’ช
Joost van Hoof
@productpete Product geeks for sure ๐Ÿค“, thanks Pete.
Teo K.
Amazing tool and something that stands out in the market right now. Congrats on the new release!!
Sven Ziegler
Amazing new features for an awesome product! ๐ŸŽ‰ Keep it going, Joost!
Veerle van 't Hullenaar
Love the design and simplicity!
Mustafa Aydemir ๐ŸŒ•
Congrats! ๐ŸŽ‰
Farbod Saraf
Simple but yet powerful, well done on the release!
Joost van Hoof
@farbodsaraf Thank you Farbod.
Brayden W
2.0 looks great! Some awesome improvements made.
Jonathan Garreis
Freddy Feedback is amazing! The Name is genius and works so smooth
David Miranda
The best way to get more users is to make the ones you have happier. I love how simple Freddy Feedback is. I think it's one of the stronger products I've seen!
Joost van Hoof
@panphora Appreciate it โค๏ธ
James Quinn
Congrats on the new release! Looks easy to use which is always great.
Joost van Hoof
@james_afino Thanks James. Let me know if you'd like to test it for Afino. Happy to still give you the launch offer!