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p/feedier
Go beyond feedback
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Ben Tossell
Feedier - Feedback management platform — Understand and improve your end-customers’ experience.
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Feedier is an intuitive Feedback Management platform
- Unify all your feedback in one place
- Enrich your end-customers' data by correlating data with your BI tools
- Improve Ownership with bespoke intelligence delivered to the right team at the right time
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Baptiste
Maker
Hi everyone 👋 Thanks for making it to the comment (thanks @bentossel) I am delighted to share it with you today, this brand new product that we have been working on for the last year. 🤓 A little but about ourselves - because transparency matters: we are a French-based distributed company. François and myself, the two co-founders, are French Entrepreneurs leading a remote and distributed team. I will try to be short and concise, although I have plenty of things to share with you. We started Feedier with the ambition of breaking the status-quo and transforming the way customer surveys are currently seen. Feedier is anything but a survey tool by the way, and we are better off talking about feedback. ✌🏼 By valuing your customers, it’s proven that you will get more valuable and actionable feedbacks from your customers. They give time and energy, you reward by defining your own program! You will also define your own engagement program, letting you strengthen your relationships and making that customer feedback more than a once-off event! 🎙 Start understanding them now, increase their satisfaction and stop wasting time with those ugly old-school surveys! 🙅 Here is a highlights of some of Feedier’s best features so far: ✅ 3-step process: ratings and then questions, so you ask the right question to the right person. You can then reward and engage. ✅ Reward program using voucher, money, custom message or files ✅ Engagement program - strengthen your relationship 🤝 ✅ Text SMS sharing, email, WIDGET (👉dynamic), and much more. Basically everything you need to spread the world. ✅ Analytical and report dashboard containing, among others: keywords explorer, timing details, users data, satisfaction ratio, Net Promoter Score ✅ Create segmented list and export them for retargeting ✅ API and Zapier integration in order to automate and create a feedback loop ------- Why we are different? - We focus on the end user, offer a great user experience and create win-win situation - We make the gamification and reward part easier, helping you collect better feedback, engage more. - We have an engagement system built-in: it's a way to drive reviews after the surveys, collect testimonial, etc. In a nutshell, create relations, increase social proof, and decrease churn. 👉More details: https://feedier.com/blog/feedier... ------- Fun facts: 19,000+ Feedback entries collected so far 4,000+ Carriers (aka. forms) created with Feedier 3,200+ Users on Feedier so far ------- Let’s meet 😄 👉 Attending SaaStock 2018 in October? Let’s meet - you can book a meeting: https://calendly.com/baptistedeb... 👉 Attending the Web Summit 2018? We’d be very happy to meet anyone there so feel free to schedule a meeting with me: https://calendly.com/baptistedeb... ----- Feedier is accessible through a 15-day free trial, no credit card required. Then, the first plan starts at $20/month, for 3 Carriers (aka. our way of doing surveys). But, Today, we are thrilled to offer 20% off any charged subscription to the PH community, using the code PRODUCTHUNTERLOVE. ❤️ Note that you must redeem your code before September 30. ----- Check it out and please let us know what you think. We’ll be around to hop in the comments. Thanks a lot for taking the time to read this and have a great day! 👐 — Baptiste, and the Feedier team.
Yam Regev
I've waited for soooo long to vote for you guys, here at Product Hunt!! What a wonderful product and team. Wishing you all the best fro the Zesteam <3
Baptiste
Maker
@yam_regev Thanks Yam, appreciate it!!! Keep up the great work as well!
Ernesto Cohnen

An amazing team and product.

We are integrating the same in our current feedback flow.

It's great to see some real alternatives to Typeform and GForms.

Pros:

Amazing UI & UX

Cons:

Still some more personalization needed

Baptiste
Maker
Thanks Ernesto! Let's catch up soon when you get to it! 😃
Martijn Verbove

Tagline is great!!

Pros:

Great product and very ambitious team to keep making it better

Cons:

Can't see any, it does the job wel.

Baptiste
Maker
Thanks man! Appreciate the support! And congrats for History Search again!
Noor
Looks good. What level of customization you guys have? Can you customize the number of question or the reward through API?
Baptiste
Maker
@nooruzzonline Hi there,thanks for the interest. Yes, you can customise all of that. Not sure what you want to achieve through the API yet, but happy to suggestioon anyway! The API doc is here: https://feedier.docs.apiary.io/#
Roman Arellano
Kudos to France for winning the World Cup! Can you tell me a little bit on how your product differentiates with typeform? I use typeform and open to switching products.
Baptiste
Maker
@romanarellano Thanks for your interest. So, we're different from the other tools in a way that we have created our own gamification framework. Let me explain you. - Feedier do more than surveys or NPS - Feedier is built from scratch to engage your customers. Our technology knows whether the customer is happy or not and therefore we can provide the right engagement to the right user. Asking 5-star reviews only to customers being at least 80% satisfied for example. - Feedier adapts the questions to the customer. Thanks to the first step we know whether the customer is happy or not and why. We can therefore adapt the question to any customer based on that. The experience is unique! - Feedier aims to create a relation between your team, your customers and your products. - Feedier makes it easy for you to share your surveys to the right customers. We will send the emails for you, write your social posts and even let you embed them right into you website. - And finally, Feedier gamify with a complete framework, and the ability to send rewards at the end of the survey. You can define the probability, a limit, but also the kind of reward you want (voucher, money, file, etc.) ​ Hope that helps! 😅
Rick Bannerman

Have been using for a couple months and love Feedier. It's a beautiful way to request feedback from your customers. It also can be used as a lead magnet/content upgrade delivery system in exchange for feedback and it makes in insanely easy to offer incentive to your feedback request. For me at least, this used to require hacking together multiple system.

Pros:

Slick UI & Get a ton more value from your current content upgrades

Cons:

None yet

Utkarsh Singh Bhardwaj

Waiting for more features to come up

Pros:

Amazing Idea

Need of the hour

Granular breakdown of ratings

Analytics

Cons:

None

Luis PW
This product is great, really. I was looking for a simple yet visual way to collect feedback from my students and Feedier has helped me do that in a much better way that I was doing so far (Google Forms 😅). I'm really happy I decided to go with them.
Baptiste
Maker
@luispw Thanks Luis!! 😺
Luis PW

I love how easy it is to create feedback surveys and how visually appealing they are. My students love to use it to leave feedback of my school and I have noticed and increase in the amount and quality of the feedback.

Pros:

Easy to use and really visually appealing.

Cons:

Hope to see more advanced settings down the road.

Baptiste
Maker
Thanks Luis! Appreciate it! Great to hear that! 😅 Hang tight for amazing features coming!
Ricardo Ghekiere

It's rare to meet a founder that is so obessed by user feedback to grow a company. Something that is not just valuable in business but life in general. Great job!

Pros:

UX and Founder

Cons:

None so far

Wojciech Jasnos
Amazing product and wonderful support from @baptistedebever and the Team. Love the simplicity, friendly UX/UI and powerful features. It's a must-have tool.
Baptiste
Maker
@68mustang Thanks for the kind words man! Appreciate it! 😺
Stefano Messori

I use Feedier mainly for:

1) early feedback when prototyping a new product (online programmes, templates, webinar, etc.)

2) Getting feedback (when the product is live) and invite the users to leave an honest review (social proof).

Pros:

Makes obtaining feedback a charm

Cons:

No much

Baptiste
Maker
Thanks Stefano, appreciate it! 😺
Yair Kivaiko
I used this for awhile now, it's by far the best user feedback tool out there! Amazing and always growing ↔️ ❤️
Baptiste
Maker
@kobaiko Thanks man, appreciate it!
Ebrahim-Khalil Hassen

Excited to see how Feedier develops and grows. So far, the team have been building lots of features that make sense, and the updates are not buggy.

Pros:

Easy feedback forms that look good and have good reporting

Cons:

None

Rémi

Easy to install & deploy.

I haven't created a new feedback since 1/2 month, so now I think they improve it.

Btw, I haven't see any bugs on customer / users part ;-)

Pros:

Beautiful product

Cons:

Some tiny bugs on creator side

Nathan
Interesting Product - who made your Product Demo video out of interest?
Baptiste
Maker
@nathdigitech Thanks! 🙏 We worked with JB Motion: https://studio.envato.com/users/...
Doug Lietz

Management team is committed to early adopters.

Pros:

Gamification backed into the app.

Cons:

Can't think of any.

Aleksander
Do you guys have a mobile SDK as well, specifically for iOS?
Baptiste
Maker
@alekplay Hi, thanks for the interest. We don't, but it's planned! :)
Osman Erdi Balcıoğlu
How is it different from https://canny.io/ ? I'm the big fan of Canny 😉
Baptiste
Maker
@nicetr Hey! Sorry for the delay - missed that one! It's different, not focused on product feedback only. It's a way to make the survey experience less boring, more attractive - does that make sense? You can give it a test ride for free and we catch up?