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Ben Tossell

Feedier - Feedback management platform - Understand and improve your end-customers’ experience.

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Feedier is an intuitive Feedback Management platform
- Unify all your feedback in one place
- Enrich your end-customers' data by correlating data with your BI tools
- Improve Ownership with bespoke intelligence delivered to the right team at the right time

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Baptiste
Maker
Hi everyone 👋 Thanks for making it to the comment (thanks @bentossel) I am delighted to share it with you today, this brand new product that we have been working on for the last year. 🤓 A little but about ourselves - because transparency matters: we are a French-based distributed company. François and myself, the two co-founders, are French Entrepreneurs leading a remote and distributed team. I will try to be short and concise, although I have plenty of things to share with you. We started Feedier with the ambition of breaking the status-quo and transforming the way customer surveys are currently seen. Feedier is anything but a survey tool by the way, and we are better off talking about feedback. ✌🏼 By valuing your customers, it’s proven that you will get more valuable and actionable feedbacks from your customers. They give time and energy, you reward by defining your own program! You will also define your own engagement program, letting you strengthen your relationships and making that customer feedback more than a once-off event! 🎙 Start understanding them now, increase their satisfaction and stop wasting time with those ugly old-school surveys! 🙅 Here is a highlights of some of Feedier’s best features so far: ✅ 3-step process: ratings and then questions, so you ask the right question to the right person. You can then reward and engage. ✅ Reward program using voucher, money, custom message or files ✅ Engagement program - strengthen your relationship 🤝 ✅ Text SMS sharing, email, WIDGET (👉dynamic), and much more. Basically everything you need to spread the world. ✅ Analytical and report dashboard containing, among others: keywords explorer, timing details, users data, satisfaction ratio, Net Promoter Score ✅ Create segmented list and export them for retargeting ✅ API and Zapier integration in order to automate and create a feedback loop ------- Why we are different? - We focus on the end user, offer a great user experience and create win-win situation - We make the gamification and reward part easier, helping you collect better feedback, engage more. - We have an engagement system built-in: it's a way to drive reviews after the surveys, collect testimonial, etc. In a nutshell, create relations, increase social proof, and decrease churn. 👉More details: https://feedier.com/blog/feedier... ------- Fun facts: 19,000+ Feedback entries collected so far 4,000+ Carriers (aka. forms) created with Feedier 3,200+ Users on Feedier so far ------- Let’s meet 😄 👉 Attending SaaStock 2018 in October? Let’s meet - you can book a meeting: https://calendly.com/baptistedeb... 👉 Attending the Web Summit 2018? We’d be very happy to meet anyone there so feel free to schedule a meeting with me: https://calendly.com/baptistedeb... ----- Feedier is accessible through a 15-day free trial, no credit card required. Then, the first plan starts at $20/month, for 3 Carriers (aka. our way of doing surveys). But, Today, we are thrilled to offer 20% off any charged subscription to the PH community, using the code PRODUCTHUNTERLOVE. ❤️ Note that you must redeem your code before September 30. ----- Check it out and please let us know what you think. We’ll be around to hop in the comments. Thanks a lot for taking the time to read this and have a great day! 👐 — Baptiste, and the Feedier team.
Rick Bannerman

Have been using for a couple months and love Feedier. It's a beautiful way to request feedback from your customers. It also can be used as a lead magnet/content upgrade delivery system in exchange for feedback and it makes in insanely easy to offer incentive to your feedback request. For me at least, this used to require hacking together multiple system.

Pros:

Slick UI & Get a ton more value from your current content upgrades

Cons:

None yet

Ernesto Cohnen

An amazing team and product.

We are integrating the same in our current feedback flow.

It's great to see some real alternatives to Typeform and GForms.

Pros:

Amazing UI & UX

Cons:

Still some more personalization needed

Baptiste
Maker
Thanks Ernesto! Let's catch up soon when you get to it! 😃
Nathan
Interesting Product - who made your Product Demo video out of interest?
Baptiste
Maker
@nathdigitech Thanks! 🙏 We worked with JB Motion: https://studio.envato.com/users/...
Avishay Jesse Segal
Looking good!
Baptiste
Maker
@aj_segal Thanks, did you had a chance to try out? 😃
Osman Erdi Balcıoğlu
How is it different from https://canny.io/ ? I'm the big fan of Canny 😉
Baptiste
Maker
@nicetr Hey! Sorry for the delay - missed that one! It's different, not focused on product feedback only. It's a way to make the survey experience less boring, more attractive - does that make sense? You can give it a test ride for free and we catch up?
Tom Benattar
Amazing tool! Good job Baptiste!
Baptiste
Maker
@tombenattar Thanks - appreciate it! 🙏
Stapho Thienpont
Great tool, and great time to have you on the show.
Baptiste
Maker
@stapho_thienpont Thanks - appreciate it! 🙏
Ilya Azovtsev 💌+🤖=🚀
Awesome! These guys are doing great tool!!
Baptiste
Maker
@ilya_azovtsev Thanks - appreciate it! 🙏
Luis PW
This product is great, really. I was looking for a simple yet visual way to collect feedback from my students and Feedier has helped me do that in a much better way that I was doing so far (Google Forms 😅). I'm really happy I decided to go with them.
Baptiste
Maker
@luispw Thanks Luis!! 😺
Rajiv Poddar
How is it different from NPS?
Baptiste
Maker
Thanks @rajiv_poddar for your interest. So, we're different from the other tools in a way that we have created our own gamification framework. Let me explain you. - Feedier do more than surveys or NPS - Feedier is built from scratch to engage your customers. Our technology knows whether the customer is happy or not and therefore we can provide the right engagement to the right user. Asking 5-star reviews only to customers being at least 80% satisfied for example. - Feedier adapts the questions to the customer. Thanks to the first step we know whether the customer is happy or not and why. We can therefore adapt the question to any customer based on that. The experience is unique! - Feedier aims to create a relation between your team, your customers and your products. - Feedier makes it easy for you to share your surveys to the right customers. We will send the emails for you, write your social posts and even let you embed them right into you website. - And finally, Feedier gamify with a complete framework, and the ability to send rewards at the end of the survey. You can define the probability, a limit, but also the kind of reward you want (voucher, money, file, etc.) ​ Hope that helps! 😅
Rajiv Poddar
@baptistedebever Thanks for the detailed answer. We have been struggling with customer satisfaction surveys for a long time. At first we used to send out a 5 question survey. Around 1% of our customers would fill it out and around 90% of the responses were positive. We used to follow up on the negative ones and rectify what we could. But, the retention rate stayed flat! We ultimately realized that, the people who had a negative experience never filled it up. Our surveys were worthless. Ever since then I've been looking at other options. Right now I'm trying out NPS and we have finally started getting the kind of feedback we were looking for. Things which point our real problems with our system. Asking that one question, whether you will recommend it to other, is really powerful. I think customer surveys are a hard problem to solve. You have to be careful to make it unbiased. If you only get positive responses, it will hide the problems that you should be paying attention to. I hope this helps. I wish you all the best. 👍
Baptiste
Maker
@rajiv_poddar Thanks for the details, appreciate it.
Roman Arellano
Kudos to France for winning the World Cup! Can you tell me a little bit on how your product differentiates with typeform? I use typeform and open to switching products.
Baptiste
Maker
@romanarellano Thanks for your interest. So, we're different from the other tools in a way that we have created our own gamification framework. Let me explain you. - Feedier do more than surveys or NPS - Feedier is built from scratch to engage your customers. Our technology knows whether the customer is happy or not and therefore we can provide the right engagement to the right user. Asking 5-star reviews only to customers being at least 80% satisfied for example. - Feedier adapts the questions to the customer. Thanks to the first step we know whether the customer is happy or not and why. We can therefore adapt the question to any customer based on that. The experience is unique! - Feedier aims to create a relation between your team, your customers and your products. - Feedier makes it easy for you to share your surveys to the right customers. We will send the emails for you, write your social posts and even let you embed them right into you website. - And finally, Feedier gamify with a complete framework, and the ability to send rewards at the end of the survey. You can define the probability, a limit, but also the kind of reward you want (voucher, money, file, etc.) ​ Hope that helps! 😅
Sa'Rai T. Caldwell
I have been using this software for about 4 months now. I am in love with the concept of Feedier. It really does make talking a boring survey fun. My clients are excited to know that they are going to receive a gift, price or coupon at the end of sharing their feedback. It has embedding and stand-a-lone sharing options, and I believe Feedier now has a chatbot feature, or either it will be coming, as I have not used that feature yet. The only thing that I am missing that I am hoping will be added is a Quiz feature that can tally up scores. But Feedier has everything else I need. The user interface is very beautiful and clean. I enjoy signing on to it. And now with the great Affiliate program that the creator is offering, I am happy to share such a wonderful product with my circle and hopefully have the opportunity of making a little extra cash as well. It's a win win using Feedier. I am looking forward to seeing this software grow to even more amazing then it already is. Count on this developer. If you are not familiar with him then look him up, he is known for creating beautifully working and stunning products. Keep your eye on this one!
James
I have been using feedier for the last month, great product easy to set up and use. It does the job! Baptiste and the team have been great with support and guidance in getting us set up. Most important thing is it works and the customers find it easy to use.
Ebrahim-Khalil Hassen

Excited to see how Feedier develops and grows. So far, the team have been building lots of features that make sense, and the updates are not buggy.

Pros:

Easy feedback forms that look good and have good reporting

Cons:

None

Stefano Messori

I use Feedier mainly for:

1) early feedback when prototyping a new product (online programmes, templates, webinar, etc.)

2) Getting feedback (when the product is live) and invite the users to leave an honest review (social proof).

Pros:

Makes obtaining feedback a charm

Cons:

No much

Baptiste
Maker
Thanks Stefano, appreciate it! 😺
Shaan Nicol

Really excited to see how this product grows, so far it works really well for my business!

Pros:

Easy to use forms, great UI & UX

Cons:

Workflow options need some work

Guillaume Moubeche
Keep up the great work @baptistedebever 🚀
Baptiste
Maker
@guillaume_moubeche Thanks man! So do you with lemlist ! 😸
Martijn Verbove

Tagline is great!!

Pros:

Great product and very ambitious team to keep making it better

Cons:

Can't see any, it does the job wel.

Baptiste
Maker
Thanks man! Appreciate the support! And congrats for History Search again!
Igityan Hayarpy
keep on making headways
Baptiste
Maker
@igityan_hayarpy thanks - we will!