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p/everafter
B2B Customer Interface - designed to drive customer actions
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Tom Shelly
No-code Customer Interface — Build a layer into your product that helps customers grow
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EverAfter, transforms overload into actionable, personalized engaging customer experiences. Build customer portals, hubs, dashboards, and presentation, using the first B2B Customer Interface.
Replies
Noa Danon
Maker
📌
Hello, Product Hunt! We're thrilled to be back! ✨ Roughly a year ago, we had a major release on Product Hunt to allow companies to build experiences for their self-service segment. It was a great decision back then, as the efficiency trend came back to life with the economic downturn. Since then we’ve been working hard to provide all the needed modules to create a true B2B Customer Interface, which goes beyond the original design, but also allows ultra-personalization, collaborations, and insights to keep the interface as valuable as it can get. It might not be clear to the techy and product people among you, why SaaS companies would need to build a Customer Interface if they already have their core product. I didn’t get it in my early days in tech as well. I was a young product manager, believing with all my heart that what we designed and delivered to our users would make them successful. Until I found out that there is another department in the organization that is ACTUALLY responsible for the success of our customers, and it is called ‘Customer Success’. 😱 Well, if customers can’t succeed on their own, and the business revenue all comes from existing customers, I figured it was a smart decision to build those departments. Over the years I’ve worked closely with CS departments, discovering more and more how those people are covering many things that are not part of the product - helping customers set complex flows, consulting on best practices, providing custom reports and insights, creating project plans and delivering dozens of presentations from various sources. They basically created a thick layer of service on top of the product, that they orchestrate and deliver personal and curated emails, spreadsheets, and slides. All of this hard work is to try and push the customer to take action and move forward. If only they could design and build those services in a way that is digital, personalized, actionable, connected, and collaborative…. Well - now they can! 😍 And actually, they can do much more with all the robust features - 👉 Robust design capabilities 👉 20+ smart no-code widgets 👉 Multi-level personalization options 👉 Endless bi-directional integrations 👉 Analytics and insights on your customer interactions 👉 Custom experiences for digital-touch and high-touch, customers and partners And lots of creative freedom! Curious to learn more? Check out our website, watch some of our customer’s stories, and schedule your own personalized demo with the team 😍 We can't wait to embark on the next exciting phase with you!
Tom Shelly
Maker
📌
I might not be so objective here, but a product like this is a dream come true to so many CS teams all over the world! Happy to be part of this
Oded Breiner
Killer app!
Nitzan Galiani
Is this a white-label solution or some sort of cookie cutter? 🙌🏼😍
Tom Shelly
Maker
@nitzan_galiani Great question! Its 100% white-label so you get to design it as you please and even embed it into your product so that it looks seamless with the product UI
Eyal Sheinholtz
Amazing work! How can EverAfter enhance the workflow and decision-making processes for product managers, and what specific features or tools does it offer to support them in effectively managing and optimizing product development?
Shachar Avrahami
@sheinholtz Hey Eyal, EverAfter, with our no-code platform, greatly empowers product managers in several key areas: No-Code Customization: The no-code aspect of EverAfter allows product managers to tailor customer experiences without relying on R&D resources. This enables quick adaptation and personalization based on customer feedback and market trends. Customer Segmentation and Personalization: Product managers can segment customers and provide tailored experiences for each segment. This personalization ensures that each customer receives relevant content and tasks, enhancing engagement and satisfaction. Encouraging Prompt Customer Actions: EverAfter's tools can be used to design customer journeys that encourage customers to take actions more quickly, such as providing feedback, trying new features, or adopting new products. By focusing on these capabilities, EverAfter helps product managers to efficiently tailor and optimize product offerings for diverse customer needs, while minimizing the need for extensive technical resources. Let me know if you want to learn more!
Or Arbel
Is this mainly for CSMs or for executives to use?
Noa Danon
Maker
@or_arbel1 the main builders can be CS, RevOps and/or product teams. Then for high-touch customers who manage 1:1 programs, CSMs can engage and collaborate with their customers through the interface and manage the programs. Executives are always welcome, it's eye-opening for them to really understand what the customer is experiencing!
Garen Orchyan
Upvoted. Congratulations on the launch team and best luck ♥️🎉🎊
Maya Livni
What a great Idea! Is it like a customer portal?
Tom Shelly
Maker
@maya_livni1 Customer portal is one way you can use the customer interface. You can also use it for customer presentations, customer dashboards, hub, and so much more!
Rafi Aroch
Looks great! Can you update data in Salesforce?
Tom Shelly
Maker
@rafi_aroch You sure can! We have a super strong native integration with Salesforce that allows you to update EverAfter with data from Salesforce and the other way around.
Matan Alperovitch
I actually already use it and we’ve set up this interface in 7 days
Shachar Avrahami
@matan_alperovitch Thank you Matan! 🙌🏼 You can read the story here: https://www.everafter.ai/custome...
Tal Shemesh
Maker
Hi there! Super excited to share our latest release on Product Hunt. 🤩 We've made significant progress since our last launch and would greatly appreciate your feedback and support. Thanks! 🙏
Elad Rosenheim
Having one hub, that's also automatically up-to-date, is a welcome relief from the jungle of all these tools, slides, docs, emails... "That static QBR deck could have been an EverAfter page" ;-)
Yael Darel
‏Looks amazing! Curious which metrics would it help me improve on the long and short term?
Tom Shelly
Maker
@yael_darel retention rate, expansion rate, CSM to ARR ratio, customer satisfaction and even time to value. We’re proud to say that many CS and company wide metrics are impacted by using EverAfter.
Adi Gorelik
Excited to be part of the launch in a much-needed new category – that essential tool everyone can benefit from. Looking forward to 2024, the year of B2B customer interfaces!
Saroj
@tom_shelly2 & @noa_danon123 : Congrats on the launch team, the product looks amazing.
Victor Aris
Wow, great idea. Congrats on the launch!
Rîmâ Kûñdü
Very nice post
Rîmâ Kûñdü
Very helpful
Antoni Kozelski
Congratulations to your team and you on your return! No-code Customer Interface will help us work effectively with our customers🔥
Ghost Kitty
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