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p/eagle-2A self-hosted support ticket system built with Laravel
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Liam Seys

Eagle - A self-hosted support ticket system built with Laravel

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Self-hosted support ticket system built with Laravel. Manage clients, track tickets, turn emails into tickets, and organize your Help Center. Simple, open-source, and fully customizable.

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Liam Seys
Maker
📌
Hi Product Hunters! 👋 I’m excited to launch my self-hosted support ticket system built with Laravel. Manage clients, track tickets, and turn emails into support tickets effortlessly. - Manage client profiles and view their ticket history in one place. - Create, track, and manage tickets easily. - Automatically convert incoming emails into support tickets. - Set up escalations that require approval before processing. - Organize a Help Center with articles and forms that create tickets. - Create groups for teams and streamline ticket assignment. - Manage user permissions for secure access control. Would love to hear your thoughts and feedback! 🚀
Matteo Rider

@liamseys With a clean UI and fantastic features it’s a solid support tool for developers and startups alike.

Matthew Everett

@liamseys Honestly, this feels like the tool I always wished Zendesk could be. Fast and focused.

Gary Lee

For Laravel developers this is a must-try for both internal and client support operations.

Rock R

It's simple, powerful and just right for businesses that work with clients.

Frank Fr

I love the concept. Is there support for multilingual interfaces to cater to global customer support needs?

Liam Seys
Maker

@frank_fr3 Hi, we currently offer basic support in Dutch, but I plan to expand this in the future.

Charlotte Richardson

This looks amazing especially for smaller teams looking to dodge those SaaS fees. Is there a way to customize email-to-ticket parsing for branded responses?

Daniel Reed

I’m always excited to see open source solutions that empower teams but does the system come with built-in support for multiple agents and role-based access right from the start?

Janyk Steenbeek

Had the pleasure of testdriving this and it's a great piece of work! Great that it is built on top of Laravel and Filament, so easily extensible as well. Good luck with the launch today! 🦅

Liam Seys
Maker

@janyksteenbeek Hi Janyk! 😊 Thanks for your support, I'm happy you like the product. Feel free to share any feedback you have!

Matteo Rider

I love how this strikes a balance between simplicity and functionality. Can this be set up on shared hosting or does it need a dedicated server to run effectively?

Matthew Everett

Does it provide any API or webhook support for integrating with CRMs or other internal tools?

Liam Seys
Maker

@matthew_everett We currently offer a limited API for creating tickets, allowing you to connect it to your internal system. Let me know which additional API functionalities you'd like to see.