DriftBot - A chatbot for your knowledge base

Hi all, I'm the CEO of Drift. I'm so excited about this launch! For 20 years, across 5 companies, I have pursued the mission of helping business communicate with their customers. At Drift we have been working on helping every business scale customer communication. That started with the launch of Drift 2.0 and now we’re taking the next step with our knowledge base integrations. Driftbot will automatically provide customers with the answers you’ve already written help docs for. We will be supporting Help Scout, Helpjuice, WordPress, and Zendesk knowledge bases (and adding more quickly). We're excited about the future and would love you to join us on this customer focused journey. 🚀

This is a sneak peek into the future of customer support, thanks to the Drift team. Product people, take note of this truly useful innovative feature that combines integrations with others tools and machine learning.

We've been using this for several of our websites and have loved it so far. Fantastic product!

We're really excited to try this out, interesting evolution indeed!

Amazing. I've bee using Drift for a while now for https://makelight.com and it's getting a great reaction from customers. I was thinking the other day it would be nice to have an automated way to suggest answers to common queries. And then…

Always hunting for better ways to communicate with business customers. Went to Drift.com to learn more about B2B and had a great interaction with Bot then sales. Great product David!

I've only been using Drift for about a week now, but it's already the best service we've ever used for customer support. And now it's even better! Looking forward to having a play around with DriftBot over the next few days 👍

Really excited to boost engagement with returning visitors. Seamless experience connecting the core Drift product to Segment...Hope I can get around to the new chatbot soon! A+++

Great product! For the integrations, do you use your own search for the knowledge bases?

Damn smart. Where can I try talking to your bot to see what the responses look like.

could be a very useful product for people with a huge customer base calling in with questions. Will recommend this to a couple of associates of mine.

This also looks great for getting new dev hires up to speed on the documentation in an easy, intuitive way - rather than basically googling the vp engineering for every Q. @drift @hnshah @eliast @davegerhardt @dcancel

Go guys!

Nice. Can you give us more details about how easy is to configure this? I've tested something similar 3 years ago before the bot stuff became mainstream and it required a lot of interaction.

I'd love to try this with our Freshdesk setup. Any eta on that?

Great idea! Is there a live demo anywhere? I couldn't find a driftbot on Drift's website either.

With DriftBot you can automate, qualify and help you site visitors 24/7 no humans involved. Gives your website superpowers!

Pros:

Super easy to setup and frees up huge time from you sales reps / support

Cons:

It is only available from the Team Plan