Dispatch - Priority inbox for Slack

Hello hunters! @cathy_chen, @danielde, and I are super excited to share that as of today Dispatch is out of private beta. This means anyone can sign up and start using Dispatch as their priority inbox for Slack! How we got here: We started building Dispatch after experiencing the "always on" chaotic culture of modern work at our last jobs. We were constantly juggling messages, to-dos, and tickets. We wanted to focus on our top priorities without risking things slipping through the cracks. In a flood of messages, we struggled to answer the question: "What's the most important thing that I need to see right now?" And so we built Dispatch. How it works: • Treat conversations as to-dos. Archive them when you're done to achieve inbox zero. • Noisy conversations? Mute them so you can get back in the zone. • Blocked on something? Snooze a conversation until you’re ready to take action on it. • Prioritize messages based on sender, channel, keywords, and more… so that you can focus on your highest priorities. What you can expect: ✔ Stop missing messages ✔ Focus on your top priorities ✔ Get more done in less time Promo We’re offering the PH community 10% off (forever!). Use promo code PH230216 at checkout. Thanks! Thank you to all our early users and PH community for your feedback after our last launch. We've since been working hard on improving Dispatch. We couldn’t have gotten here without y’all. ❤️ That said, we're still in the early days, and have much yet to learn. So if you live in Slack, we’d love to hear about your challenges, and how Dispatch could help. 👉 Give it a try here 👈 – macOS only – Windows coming soon!

I've been a daily Dispatch user for the past 4 months and it's taken my Slack game to the next level. The simple stuff (like snoozing messages to custom times + much easier than native Slack) has been so helpful for managing and properly prioritizing the hundreds of channels I'm in. At ZenPilot, we run all of our client support on Slack and Dispatch has been a key tool in the tech stack. Big congrats to @stedmanblake, @cathy_chen, & @danielde on the launch here and move out of private beta 🙌

This is one of those rare products that doesn't come about very often. I signed up about 6 months ago slightly skeptical (having tried many inbox aggregating across apps tools, even ones that include Slack), and all I can say is this one is different. It's still Slack, just 10x better for personal use or team. Infact it actually gets better with more team using it, but I'd continue using it even if my team didn't (again, rare). I use Slack as the central brain for my company, so #sales channel where new leads are flowing in, #admin for bookkeeping, #support for customers. Add in all the Slack Connect channels that everyone is moving to, and it's easy to understand how overwhelming Slack must be for most teams. Dispatch let's you prioritize your notifications, so you can get more focus work done, without missing the important messages. Want to be alerted by team DM's and only channels that contain your @username or maybe just when a customer writes into support with the word "important". Or heck, maybe only when XYZ customer writes into support. Notification triaging is so flexible, and you can have an important inbox, other, and anything in-between. Then working through the notifications, you have the quick ability to archive and snooze (anyone who has used Superhuman will immediately understand the time savings there). It's what I would have wished Slack would have built, but better, because Slack would have to totally rethink how it was built and overhaul everything to work like this. It's one of those rare apps that an API-first solution drilling into Slack is actually the best way to solve this and make Slack better. Blown away by the team at Dispatch and my team and I will for-sure be a lifetime customer (genuinely, no one on my team is willing to go back to normal Slack anymore 😅)

Been using Dispatch for the past 6 months and loving it. Can't imagine going back to the old way of slack.

Oh wow does this work across multiple slacks? I'm in way too many rn and the notifications are so intimidating that I'm usually hesitant to even open a lot of them at this point.

I was responsible for the customer experience (pre and post sales) for years at a large SaaS company and something we struggled with was the pull towards (broad) customer support and interactions via Slack. Not only did our customers want it, we wanted it as well and knew it was best to engage with our customers where they were at/were most comfortable but how would we do it at scale? Common concerns: * How do we prioritize channels? * Who “owns” the channels? e.g Sales? Support? CS? TAMs? * Slack interactions can fall into “hidden” work, how can interactions be tracked and analyzed to account for workload? * Gracefully transitioning asks or issues to more appropriate channels, such as ticketing or product tracking * If everyone “owns” a channel, nobody does and messages fall through the cracks * How are interactions managed when people are on calls, in the field, outside of time-zones, etc? * Having to managing cognitive workload across all of the workspaces and channels required to operate this new model and worrying about employee burnout and churn * Native client features and bots are helpful (mark unread, reminders, etc.) but highly prone to human error and sometimes beyond basic users skills Furthermore, the aforementioned needs to be considered operating this at scale for 100’s to 1000’s of prospects and customers. Not only was this a problem for us at my last company but as I spoke with more startups I learned they were falling into the trap of supporting this for their customers on day 1 and being completely overwhelmed as their business started to scale leading to the channels being "noise" and providing nearly no value to their customers. I evaluated multiple tools in this space over the years but nothing checked off all of the boxes in the way Dispatch has - it's quite literally the perfect product for my use case. I'm excited to see how this continues to evolve.

Hey there! Congratulations on the recent launch of Dispatch on Product Hunt! 🎉 Looks similar to Chat Folders in Telegram where you can prioritize chats in order not to get lost in them. Am I right?

Congrats on the launch! It sounds like Dispatch is an innovative way to help prioritize your work. I'm curious, what are some of the biggest challenges that people face when trying to manage their inboxes? How does Dispatch help alleviate those challenges?

Simple but very helpful! Congrats guys on the launch!

Congratulations on the launch @cathy_chen, @danielde! 🎉 I'm so excited to see Dispatch out of private beta. This is such an amazing feat! Thanks for all the hard work you have put in to make Dispatch available to everyone. 🙌 I'm sure many more people will benefit from it now. Wishing you all the best! 🤩

Absolutely epic product from an incredible team. Solves a major problem. Hats off!

This looks awesome! Excited to use it!

Congrats on your launch 🚀It's really interesting because Slack comes forward to solve a problem, it does, but then creates more problems that are unique to it 🔥I love how Dispatch seems to address one of the biggest of them all. Having instant communication across a company might sound great, but my experience has definitely been more like a torrential rain flood and I think I found a solution with Dispatch as a flood barrier. I have one question, some of the features that Dispatch offers doesn't seem like a long shot for Slack to directly implement. Do you have any future ideas to keep Dispatch relevant? Perhaps cross-platform support that amalgamates emails too, or the more recent hype surrounding GPT based solutions such as summarising your incoming messages.

I only onboarded to the Beta of Dispatch this week, and I already can't go back to regular Slack :) Dispatch should be the default UX for Slack

Amazing for boosting deep work and working with customers via Slack

This is awesome! Are y'all planning on building a mobile app?

Congrats team on the launch! 🎉 For anyone who hasn't tried Dispatch yet - take it from someone who hated going into Slack, Dispatch is a HUGEE upgrade to using Slack. It's a game-changer! Before Dispatch, I felt as if I was entering a washing machine of notifications. I was barely responsive to my team. Now I feel like I have "control" over my Slack messages, can label/organize messages, snooze what doesn't need my immediate attention and archive what I am finished with (instead of re-reading the same message over and over). My team noticed I became more responsive too. 100% would say to give it a shot 🤩

Slack has become an absolute mess, this is def needed. Stoked to give this a try!

This is exactly what I've been missing about Slack! I recommend every slack user to try it out!! Finally a sane workflow in Slack 🤪

I've been using Dispatch for the last few months! It's incredible - really has changed to game for me