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Daily.co for Intercom — Free video calls & screen shares embedded in Intercom
Better engage and impress your customers, with video calls in Intercom. What’s different about Daily.co for Intercom is that you can embed the video right in your chat; as well as screen shares. No Daily.co account is needed, no downloads and free dial-in. Totally free. Give it a try!
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Replies
@robsicat Thanks, Rob. We really appreciate your product feedback whenever we talk. And we're big fans of Koan. For external communications, we live in Intercom Messenger day in and day out. For internal communications, we live in Slack + Koan + Trello. :-)
Hi there! We’re really excited to share our new Intercom app with the Product Hunt community.
Intercom’s new app platform for Messenger is fantastic. It allows you to integrate different tools right into your Intercom conversations, so you can get things done and achieve goals more effectively, right in Messenger.
We’re happy Intercom customers ourselves, and regularly switch to video for support or product demos. Even still, we thought it’d be awesome if we could video chat right in the Intercom conversation; so we built our no download, Daily.co video calls right into Intercom Messenger.
Some high level notes:
- You do not need a Daily.co account (integration is completely free)
- As an Intercom user you can screen share with your customers
- For video calls both you and the customer need to be using Chrome. We detect your customer’s browser, and send dial-in info for customers not on Chrome. (Currently, we offer free dial-in for 25+ countries)
- Control your customers display settings: You can change where the video call appears for the customer. Choose to embed right in Messenger, or force the video call to open in a new tab
- Customer can screen share, too. Just have them open the video call in a new tab. (Customer cannot screen share from Messenger.)
We'd love to hear feedback from any Intercom users!
@stephenmeszaros this is awesome! We’re already big Daily users and this integration is yet another great way to use the product.
I want to second @stephenmeszaros' praise of the Intercom Messenger platform! It's really, really cool. Being able to create a custom UI inside the Messenger framework enables all sorts of interesting things.
The Intercom team has been super responsive, too, whenever we had questions.
At Daily.co, we're obsessed with video, as you can tell. But we've also got a bunch of ideas for other things we plan to build into Messenger -- some internal and some public-facing. If you're thinking about building an Intercom app, it's definitely worth jumping in. Happy to expand more on how we got started and then what it took to flesh out this app for production, if that's of interest to anyone.
@anderiep So you can get started just by implementing two HTTPS API endpoints.
The first endpoint is triggered when your App is first opened up during a Messenger conversation, the second is called when the App's information is ready to be sent to the person you are chatting with. If you're using something like Node and Express, a "Hello World" example is about 10 lines of code.
We developed on our local machines and made heavy use of ngrok -- https://ngrok.com/ -- to create an HTTPS tunnel that makes our dev machines (temporarily) visible to the world so that the Intercom servers can hit endpoints running on them.
Then, to get things ready for production, there are three slightly more complicated/powerful tasks to work through:
1. You can build arbitrarily complicated customization workflows inside the App. There are UX elements like buttons and formatted text boxes. So, for example, in our App by default we create a unique (but generic) video call link for each conversation, but a user can also paste in one of their custom video call links.
2. You can use the various APIs that are part of the Intercom platform to access data about the conversation and user. So, for example, we save the user's preference about whether to default to an instant link or a custom link. To do that, we look up the user's Intercom id when we are they first trigger our App during a conversation, so we can pre-fill our little UI according to what the user did last time.
3. Before going live, you need to implement at least a very basic OAuth flow for installing the App from the Intercom App Store.
Hope that's a helpful overview!
Wow 😮 that makes it way more personal. I imagine that most SaaS, but also Ecommerce sites want to try this out. Do you had any industry in mind, when building this?
@anderiep Great question. SaaS, Ecommerce – you're right. Support, sales and user insight are priorities across industries, and those were key use cases we had in mind. Most startups and makers really!! (I read a Forbes piece that said nearly half of all YC companies use Intercom.) Great support is one way a startup sets itself apart from established companies, and we think this live video inside Intercom is yet another way a startup can be more responsive and innovative. Screen sharing plus live video makes talking to customers more efficient but also personal.
Also, when you're building a product, hearing from your end user is gold. You can't always count on a potential luser coming back. Quickly capitalizing on the chance to talk to a potential user, as you're in beta for example, is great. That's at least some of what we had in mind, and we're excited to see how it evolves ;)
Great product! Can I integrate daily.co to our marketplace? We are looking for a solution for quick in-page video-chat to let clients interview candidates on YouTeam platform. Do you have an open API? Also, is it possible to record the calls? Thanks.
@yurij_riphyak Thank, Yurij! The answer to both questions is "yes, really soon." :-) Meeting recording will launch in a couple of weeks. We've built both local and cloud meeting recording features, and are in the final stages of testing. (We're working with our friends at Mux, a fellow YC company. They have a terrific transcoding and streaming platform.)
Here's the documentation for the first publicly released parts of our API: https://github.com/kwindla/daily...
Feedback is definitely appreciated. API calls for managing meeting recordings will be coming soon, too!
Probably the easiest video-chat solution on the market. We're going to use it in our product as well.
Pros:Convenience: just click to chat, no need to install any plugins.
Cons:None so far
Super excited to get Daily plugged into Intercom! This is a really fantastic way to get face to face with a potential client and provide them a product demo immediately. Fantastic work by the team at Daily.co! Thanks so much for putting this in place!
@matt_mclelland1 Thank you!! Yeah, this new platform is great, and would love to get any feedback on what you find useful as a growth agency.
Such a fantastic app - adding video calls to the messenger is so powerful and makes providing more personal sales and support that much more seamless. Thanks for building on our platform and being part of our community, glad to hear it's been a great experience too!
@tales_of_cake The new platform is awesome! We have Intercom open all day, so this was really neat to build - thank you! 🍻
Wow, I was actually thinking about the best way to do video calls from a platform like Intercom and Daily.co delivers! Daily.co's video calling is the best in-browser based video calling solution by far and is constantly adding new features. Amazing team, amazing product, amazing integration!
Koan