Hi Product Hunt 👋, I'm John, one of the co-founders of Assembled (https://www.assembled.com). Our workforce management platform helps support teams get staffing right. Today, we're excited to announce a set of features for measuring and improving team performance. These include a revamped real-time dashboard as well as comprehensive reporting on schedule adherence and agent productivity, which work directly with our existing scheduling and forecasting functionality. In the last few months, many of us have had to learn to work in distributed teams. We've noticed the impact to support teams across the globe, who have had to rethink how they operate and need the tools to adjust. Our early beta users, including companies like Harry's and Stripe, have used these new tools to gain back team-wide visibility for agents, managers, and executives alike. Get in touch if you'd like to learn more, or even just to talk any and all things support. Feel free to comment here or email me directly at john@assembled.com.

The product is super helpful. The features allow us to do things we haven't been able to do before. The people of the actual company are awesome.

I get a real time, historic, and future looking view of how my team is positioned relative to the needs of our customers and that is priceless. Bonus, the Assembled team is fantastic to work with!

The product is great! It's helped us to build better schedules for our teams and customers. The Assembled team is great and very helpful!

This product is top-notch and the people that support it are among the best in this business. We have been able to adjust our staffing line accurately based on future predictions and improve how we track OOO in the team.