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askneo — Deliver personal customer service through texting
Askneo.io helps small businesses get closer to their customers through texting!
By leveraging SMS, a smart assistant, and a shared inbox, businesses can easily provide personal customer service.
Get 50% OFF today only with code PH2020 at checkout!
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@felipe_otalora Thanks Felipe! I'd love to see the stats for other countries and learn about your insights?
Even if our team comes from the US, France, Kenya, Spain, China, India, Jamaica, and Israel, we are currently active in the US only.
For the US, here are the stats from 2019/2020:
- 98% of SMS get opened
- 85% of customers prefer texting rather than email or phone
- 75% of customer traffic happens on mobile
Hope that helps and thank you for your question :)
Hey Hunters!
Lio here, founder and CEO of askneo.
We have a crazy offer for hunters: get a free trial + 50% OFF today with code PH2020 at checkout!
I've lived and traveled to 50+ countries, connecting with hundreds of amazing people and making new friends along the way, but I've always wondered:
Why can’t we text small businesses like we text our friends?
No matter where we are, most companies force customers to call, wait on hold, worry about a call back, get transferred 3 times, send countless emails, fill forms, or use an online chat not knowing if we can navigate away from the page.
So I started askneo to help small businesses simplify their customer service through texting, become more personal and grow into a more friendly brand.
Here's what you'll love about askneo:
- 1. Feeling closer to your customers through texting
- 2. Getting peace of mind with Neo, the smart assistant answering customers 24/7
- 3. Saving time and money by collaborating with your team on your shared inbox
- 4. Building trust with your customers by accessing conversations & history in 1 click
- 5. Cutting through the noise of calls and emails with SMS marketing
- 6. Becoming more proactive by leveraging your data and analytics
Super excited to get your feedback! Don’t hesitate to ask any questions :D
Thanks Felipe! I'd love to see the stats for other countries and learn about your insights?
Even if our team comes from the US, France, Kenya, Spain, China, India, Jamaica, and Israel, we are currently active in the US only.
For the US, here are the stats from 2019/2020:
- 98% of SMS get opened
- 85% of customers prefer texting rather than email or phone
- 75% of customer traffic happens on mobile
Hope that helps and thank you for your question :)
@lio_slama this is awesome! thanks for building. is it possible to customize the bot's profile (name, photo, etc)?
@suchit_tuli thanks Suchit!
Right now the bot will automatically take the name of your company when you sign up, but I like the idea of customizing it with a different name and photo!
I really like the idea of having a bot initially collect and respond to customer questions. What is the delay for the bot to respond?
Looks neat, very impressive! One question tho, do we need to buy our own phone number or do you guys provide it?
@elliot_benaudis Thank you for your question.
We provide the phone number, all is included.
We can provide local phone numbers according to your location in the US as well :)
@elliot_benaudis and in the future there might be an option to come with your own number if that's needed
This is really awesome, never seen smtg like this. Easy to use and awesome tech.
Quick question: I like the flat rate but are you planning on differentiating the plans more? To get a higher limit of SMS?
@haim_elbaz Hey Haim, thanks for your question.
Yes, we will differentiate the plans soon and propose higher limits.
@haim_elbaz typically we'll get plans at 1,000 SMS, 2,500 SMS and 5,000 SMS / mo
The amount of times I have dealt with slow customer service programs has made me verify frustrated. That goes to show how useful this innovative approach to solving this archaic system is!
@samuel_engelberg thank you! I agree 100%!
We can't spend our time waiting on hold or talking to an unresponsive email.
SMS is the future of customer service! :D
@samuel_engelberg aslo you don't need to worry about a call back anymore haha
Can we collaborate on tickets like on zendesk with different team members?
@salome_stoikovitch thank you Salome for your question!
Yes, you can collaborate on tickets, and also assign tickets to team members.
You can follow the progress in real time with the progress bar :D
@salome_stoikovitch you can also create your own "tags" for each category or team!
@matthew_betashour Thank you! When you sign up, I'll take care of your onboarding personally :)
@naveen_tripathi1 thank you for your question! Yes, you can also send a mass SMS with the "broadcast" feature :)
Is the conversation thread real-time? Like how does long it takes on the dashboard to appear?
@ygalasong thank you! Everything is real time yes, once the ticket is created, it appears instantly on the dashboard. Thanks for your support!
@saimamidala thank you Sai! Neo is a reference to the Matrix movie, where Neo is looking to guide people and make their lives better. That's what Neo is thriving for at askneo!
Here is a video that explains more: https://youtu.be/pkbH6ONZk-Y
@lio_slama Great story and awesome name. Loved the video explanation as well!
@benjamin_elbaz also we are working on differentiating the plans so stay tuned!
@benjamin_elbaz also, we are working on more plans, including some in-app purchase for SMS marketing (pay per SMS)
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