What's your biggest challenge in managing online customer support?
Adnan Kharboutli
7 replies
Replies
Axel Brooks@axel_brook
The biggest challenge is balancing timely responses with maintaining consistent, high quality support across multiple channels.
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@axel_brook Striking that balance is such a fine line.
Managing frustrated customers wears me out.
@ramlal_thakur I Totally feel that handling frustrated customers can be so draining.
Finding tools that actually fit my team's needs is hard.
@olive_loren It's always a struggle to find the perfect fit that aligns with the team's workflow.
One challenge I face is balancing speed with quality.