What's your biggest challenge in managing online customer support?

Adnan Kharboutli
7 replies

Replies

Axel Brooks
The biggest challenge is balancing timely responses with maintaining consistent, high quality support across multiple channels.
Share
Adnan Kharboutli
@axel_brook Striking that balance is such a fine line.
Ramlal Thakur
Managing frustrated customers wears me out.
Adnan Kharboutli
@ramlal_thakur I Totally feel that handling frustrated customers can be so draining.
Olive Loren
Finding tools that actually fit my team's needs is hard.
Adnan Kharboutli
@olive_loren It's always a struggle to find the perfect fit that aligns with the team's workflow.
Jade Patton
One challenge I face is balancing speed with quality.