Best Zendesk AI by Caffeinated CX Alternatives (2025)

The best alternatives to Zendesk AI by Caffeinated CX are Zendesk, Voiceflow, and JetBrains.

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Zendesk is a service-first CRM company that builds software designed to improve customer relationships. As employees, we encourage each other to grow and innovate. As a company, we roll up our sleeves to plant roots in the communities we call home.

We use Zendesk (https://simply-b2b.zendesk.com/h...) for our customer knowledge base. 100's of articles and everything is easier to understand and manage! Once a person signs up on https://simply-b2b.com - we send them a welcome email and a link to our zendesk hosted Help Centre

Voiceflow is the leading conversation design platform used by 100,000+ people from companies big and small to build Assistants together. Whether it’s customer support or personal automation, you can collaboratively design, prototype and build Assistants of any scale or complexity on Voiceflow. Give Voiceflow a try today at Voiceflow.com

Voiceflow is very beginner friendly, and it is capable of growing with your needs. When I first started using Voiceflow, I was new to AI and new to automation. I started off with their templates and watched their instructionals (super easy to implement), and learned a lot about the principles of automation (e.g., through javascript code blocks and API call blocks) to the point where I started discovering new automation oppotunities in my workflows.

Powerful IDEs for most programming languages and technologies along with products for team collaboration.

Zendesk AI by Caffeinated CX alternatives

AI to superpower your support team on Zendesk.