Sutro is the simple, safe, and seamless way to manage your Pool (or Spa) water with measurements that make sense and monitoring that is automatic.
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Sutro is the simple, safe, and seamless way to manage your Pool (or Spa) water with measurements that make sense and monitoring that is automatic.
Have been working with Sutro support (when they care to respond) over the last 30 days, trying to get the newest cartridge to work. Have had to take photos and answer all kinds of questions, do all kinds of tests for them off and on for weeks. Ultimately, no go. Now trying to get a refund on this device and cancellation of service, they're trying to tell me I'm out of the refund window but they'll be nice enough to give me a free month. (THE DEVICE DOESN'T FREAKING WORK ANYMORE!) Their warranty is for 1 year so I should be covered, but I don't even want to continue using this POS. UPDATE: TWO MONTHS LATER, still fighting with them about the issue. They are now asking me to try a fifth cartridge in a row. I’m sure this new cartridge will work where the previous 4 did not. Yes, it’s definitely not the unit itself! Morons Even in the preceding 11 months, it was routinely a pain in the butt to get it to pair, get it to accept a new cartridge, and so on. And the value just isn't there on a spa. Pretty sure I can remember toss in 1/4 c of Ph Up every few days? Now I know...
Sutro has been my go-to for monitoring my pool water chemistry since the beginning. I’ve invested in their monitor and Pool device, and it’s been an excellent decision. I can confidently check my chemical levels three times a day, knowing that I’m getting accurate readings. Sutro’s device has been reliable and consistent, allowing me to stay on top of my pool’s chemistry without any worries. It’s been a huge relief, and I highly recommend their products. The company itself is great, and the customer support is top-notch.
I cannot recommend Sutro enough! As a first-time pool owner, I was hesitant to get a pool because of all the horror stories I'd heard about how difficult and time-consuming pool maintenance can be. My wife and I were close to not moving forward with the installation because of all the warnings from friends and family. People told us maintaining a pool is a nightmare, and many even said if they could do it all over again, they wouldn’t get a pool at all. But then we found Sutro—and I can honestly say it has changed everything. This company and their product have made pool care so effortless that it almost feels like cheating. Whether you're a new pool owner like me or a seasoned pro, Sutro is for everyone. The product takes all the guesswork out of pool maintenance, and it's incredibly easy to use. My pool has been pristine all season long, and I’ve barely had to think about it! What truly sets Sutro apart, though, is their customer service. The team is absolutely second to none. Every time I’ve had a question or needed guidance, their response has been prompt, thorough, and incredibly helpful. It genuinely feels like they treat every customer as their most important one, which is rare to find these days. I wish more companies operated with this level of care and professionalism. I want to personally thank the Sutro team for their dedication to both the product and their customers. If I could stand on top of a mountain and shout for everyone to use this product, I would! Sutro has made my first pool season a breeze, and I’m excited to continue using it for many more seasons to come. Thank you, Sutro, for being an excellent company with an even more excellent product!