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I bought Support Hero a few weeks ago and it was super easy to implement. Our product is new so I'll be adding more FAQs as we get questions from our users.
There are lots of help desk products that integrate a knowledge base with their product, but the knowledge base is always the step child when it comes to development and innovation. Support Hero is dedicated to making awesome knowledge bases and it shows. And with their custom form integration to email, this can integrate seamlessly with almost any help desk system to help deflect customer tickets.
We've been using Support Hero for years at EditionGuard. It works very well for getting relevant information in front of users when they need it. It has cut down on the number of tickets we get by a substantial amount, as users can first easily search the knowledge base before contacting us. If they can't find an answer on the kb, we're also able to ask qualifying questions before being contacted, which improves the experience further. Highly recommended.
We've tried all the other knowledge base products on the market over the last 7 years. None of them are as good as Support Hero in solving the growing pain of unnecessary support workload. Support Hero is really the ONLY tool that helped us refine our support knowledge base to decrease the quantity of support tickets received while increasing user satisfaction (they always prefer finding their answers themselves)
Love the product! Here is why → Support Hero’s focus will help you offer top notch self help support to reduce user's frustration and useless/avoidable incoming support tickets. That’s the only problem they are solving and I believe all their efforts are focused there. Big tolls like, Zendesk and Intercom are trying to solve (to be honest, are solving) dozens of business problems and, as a consequence, is not the best at each of them. Some are addressed better than others but, for example, on the support side, they still offer very poor statistics about your support team effectiveness.
Keep up with good work guys!
We were looking for an easy to use and reliable support app for many months. Starting to use the SupportHero app was our best decision ever! We are a small company who sells online courses for face painters, and this soft gives us a very important possibility to support all our users with just one manager.
The built-in analytics allows us to improve our knowledge base and get in touch with our users when they want to buy more only :)
We are using this product with our upcoming release of EZBILLING360, a Cloud Invoicing and Business Management software for small to medium sized businesses. Our aim in using support hero is to assist users in quickly answering their pressing support questions, with minimal effort. We also love the extended video integration options, keyword indexing, and statistics available. Overall, great product and would highly recommend!
For small companies that dont have dedicated Helpdesk this is a total winner!
