Service providers waste a lot of time repeating the same information to their customers. Whether it's answering an incoming request about the status of their order, or reaching out to let them know of a change, this process could be greatly streamlined. Status Tracker's goal is to bring the experience of tracking your online purchase/shipment to service providers. Here's how it works. - When you receive a new order, add it to the app along with the customer's preferred info (email or phone). - The customer will receive an invitation to your branded customer portal where they can view the full history of updates on their order at any time. The customer can also manage their notification preferences here. - If something changes in the order, change the status and add a quick optional comment. The customer will be notified according to their preferences (email or SMS). They can see the update in the customer portal as well. Status Tracker gives you the ability to fully customize each status available for your worfklow to fit your processes. If you need to be reminded to update an order, you can add your own reminder notification at a given date and time. * How it started * The idea first came to me during a bad experience with a mechanic shop. I brought a car in to find out what was wrong with it. After days of hearing nothing, I called to find out. Apparently they had an update, but forgot to call me. This cycle happened repeatedly for the next few weeks. It was exhausting. Just because you don't sell products online doesn't mean your customers can't enjoy the benefits of monitoring the updates directly from their phone or computer.

Status Tracker

Seamlessly provide project status updates for your clients