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I remember the first several times I was doing claims and now - there's a huge improvement in UX. It's much more intuitive and quicker to complete. Feels like you need to fill in less information and only the important one. I like that you can easily follow claim progress, get updates via email. Support is also fast to reply.
claim process was super straight forward for me. great product that gives peace of mind while traveling
Needed int'l travel insurance for a big trip I was taking. Put it off way too long and was stressed, but safetywing made it really easy to buy and get proof of insurance right away. Easy easy! Their nomad alerts travel guide is an awesome newsletter to follow too.
I HAVE FILED A CLAIM with SAFETY WING/ WORLD TRIPS/TOKIO MARINE (all the same company) and what they did - they only found unreasonable excuses not to pay me! I got hospitalised in Thailand with Spontaneous Pneumothorax, the doctors told me its regular INSURED EMERGENCY CASE! MAP from Safety Wings tried to BARGAIN the hospital for too long NOT TO PAY THE FULL PRICE OF MY TREATMENT, so I had to pay all bills beforehand by myself because all their bargaining postponed my urgent treatment while I WAS IN A SEVERE PAIN!! The Pakistani guy is their so-called Medical Audit Professional, after my doctor talked to him he said "He is not a doctor, he has no medical knowledge!" By now I still didn't get payed! They offer money to my hospital directly (half price) and now rejecting to pay me anything??? Easy target! Just find a stupid excuses, no need to pay! PLEASE NEVER TRYST THIS COMPANY! THET ARE FRAUDS NOT THE INSURANCE COMPANY!
SafetWing is offered by our remote only company, and we've been using it for 2 years now approximately. I have to say it's pretty convenient to be able to get a refund from anywhere in the world, didn't get a chance to test in more urgent situation though! Their request form could be improved, with claims that are being filled every month, I have to copy/paste the same information over and over again... The claim takes some time to get processed, but it is, without having to worry about translations, so that's great! Overall good product for a remote worker.
I've been using SafetyWing for almost 2 years now and it's been a must-have as a digital nomad. I use the Remote Health Premium plan and it's been a game changer for paying for chiropractors, dentists, etc. throughout the world!
I am with SafetyWings pretty much since day one. And even if claim handling is very time consuming and communication pretty often a pain in the ass I supported the idea of the product. But today I found out about the biggest lack in their policy which makes it a total no go. As one might know you need to renew your policy once a year - means each policy is valid for max 12 months. I thought this is just to adjust the monthly rates based on once ages but this is not the idea behind it. The reason for the yearly renewal is that this is how they try to avoid to pay for longer treatment or expensive claims. Imagine the following: You will have a bigger accident in month 11 of your 12 months membership. Initial hospital treatment will be covered by SafetyWing. But the hospital is scheduling your necessary surgery in months 13 (or to be more detailed in month 1 after the renewal of your policy). And imagine the treatment is a bit more complicated and expensive and the injury will need another 6 months to heal. In this case SafetyWing will pay exactly NIL, ZERO, NOTHING. Why? Because the renewal of your policy is considered as a NEW policy under their fine print and the accident that happened in your OLD policy is excluded from the new one as it is a "pre-existing condition". Imagine the situation that you have a longer treatment let's say because of a serious illness like cancer. They will stop their payments the day your original policy will expire and there is nothing you can do against it.
My experience with SafetyWing has always been positive. Their customer support is 100/10 and the cost-benefit is fantastic! My partner and I are travelers and we always use SatetyWing when abroad. Totally recommended.
