Thanks for hunting Eric!
Hey Everyone,
I built peek in to offer better support to anymailfinder.com users, and it made my life incredibly simpler. If you use live chat you can simply use the chrome extension to open with one click your user's screen and point to stuff to them. If you don't, you get a list of active users and you choose the one you want to see; click; and the screen pops up.
Quite honestly I'm not sure whether the best use for this is live support, or "proactive support". I imagine it would be super useful to have a page with, say, 6-8 active users screens at once and if you see one of them having difficulty with something like completing an order, you jump in and help them.
So I will release it in its current form and see how people use it before choosing which direction to take it.
Privacy reassurances: passwords and stuff you decide (credit cards) are never visible, and no data is ever recorded.
What do you guys think you'd use this for?
@joedeliame Great product!
Both, Live and proactive support. However, I would stay away from things that sounds creepy to my website users! I don't want my proactive support to freak them out :) I guess live support may be helpful pre-sales while proactive support post sales/when a user is navigating in my dashboard and want some hand-holding in the beginning.
Looks promising, having used Inspectlt in the past I can't express how useful and game changing these tools are to gather organic customer insights about their experience through your site. Joe, you think you could provide a bit of details about the range of technology used here?
@swaggaguru sure thing! There are two components, the app (what you see) and the API (what you put on your website). Both are built in node.js and use socket.io for all real time stuff.
Once you open a screen, the api starts collecting the page's html, form values, scroll positions, etc. it then sends it to our endpoint. From there we use redis pub/sub to send all real time changes to the app, which sends them to your browser, which replicates the page in a sandboxed Iframe!
awesome work guys, congrats on making it work! this will be huge as more and more companies understand the value of "real-time" marketing (trigger based approach)
@rickats Thank you for your comment Rick! I agree, after seeing so many users on other products really struggle with things that in my mind were obvious I would have definitely paid to be able to send them a quick message saying "hey, if you need help with XXX I'm here"
Upscope
Upscope
Retime
Upscope
Upscope
The Un-official Messenger Button
Upscope
Upscope