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This week, we made Kraftful’s analysis faster and more accurate. Here’s what's new:
Aligned mention counts in Deep Dives: Previously, the total mentions in an insight could be larger than the sum of mentions across Deep Dive topics, since Deep Dives showed only the most frequent sub-topics. You told us that was confusing, so we've updated the analysis to make sure all mentions are accounted for.
The Deep Dives will now include each mention at least once. Note: sometimes, a mention may still cover more than one Deed Dive topic.
Sharper insights across all feedback categories: We’ve updated our analysis so you get even more actionable insights going forward.
Faster initial analysis for Zendesk & Hubspot: When connecting Zendesk or Hubspot, you’ll now see your initial daily, weekly, and monthly analysis much sooner because we've optimized historical data syncing. Similar speed-ups are coming soon for Gong, Intercom, Freshdesk, and Salesforce Service.
