Kore.ai is a leading provider of conversational AI solutions, known for its advanced Agent AI products that significantly enhance contact center operations. These products are designed to help agents reduce Average Handling Time (AHT), assist in After Call Work (ACW), streamline the onboarding process, and improve Customer Satisfaction (CSAT) scores. Few of the cool features that helped in my businesses are:
• Real-Time Assistance and Guidance
• Automated After Call Work (ACW)
• Reduced Onboarding Time
• Providing analytic on Agent usage
• ROI analyser
By reducing AHT and ACW, accelerating onboarding, and enabling proactive engagement, these solutions not only boost operational efficiency but also deliver superior customer experiences. The continuous feedback loop ensures that the solutions evolve and remain effective, making Kore.ai a valuable partner for any organization looking to transform their contact center operations.
