Customer Engagement OS

Maker

Thanks for hunting us, @thisiskp_ ! Hey Product Hunters 👋! I’m Diba, and I take care of demand generation at Bettermode, an all-in-one community platform for businesses. Over the past couple of years, we’ve been interacting with many companies that launch a customer community as a bid to better engage with their customers. What we’ve discovered is that many of them implement engagement tactics separately and fail at weaving them together to create a holistic customer engagement plan and deliver a seamless experience 😔. 🤔 The problem: Customer engagement is multidimensional. Many teams - from marketing, to customer support- are involved, and many tools are used. With customer engagement spanning across many teams, we need a comprehensive plan to keep our finger on the pulse of the entire journey. However, there isn’t a unified resource that can help us have an in-depth knowledge of every element involved; all educational resources only focus on one or some parts of customer engagement. 🛠 Our solution: Customer Engagement OS. It helps you create a holistic customer engagement plan by providing a breakdown of all aspects of customer engagement and a repository of all resources you need. In each section, you’ll be able to access a step-by-step guide, relevant apps, and experts, and you can dive deeper into every topic with a curated list of articles, books, podcasts, webinars, and more. Really appreciate @michaeljnovotny and @pr33tish for all the support and help to bring this idea to life. Thanks for the read! I look forward to your feedback and I’ll be here to answer any questions you might have. 🙏 Cheers, Diba

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2yr ago

Kritika Jain

@diba_rashidi congratulations

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2yr ago

Rhymer Espinosa

@thisiskp_ @michaeljnovotny @pr33tish @diba_rashidi | A toast to the launch. <3 Genuinely rooting for your success.

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2yr ago

Farisa Ottaviano

@thisiskp_ @michaeljnovotny @pr33tish @diba_rashidi Wow, that's awesome! We're so glad to hear you've been able to create a comprehensive customer engagement plan with Bettermode. It's great to see companies innovating and finding new ways to engage their customers. Keep up the good work!

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2yr ago

Gladys Atienza

@thisiskp_ @michaeljnovotny @pr33tish @diba_rashidi It sounds like your team is making a big difference for businesses who need help weaving their engagement tactics together into one seamless experience - kudos to you guys!

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2yr ago

Diba Rashidi

Customer Engagement OS

Maker

@kritikajain_16 @rimer_carlyle_espinosa Thanks for your support!

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2yr ago

Paddle

Hunter

Excited to bring this launch to the Product Hunt community! 🎉 Engaging customers in this modern day and age is multi-dimensional. It's so hard to make sure nothing falls through the cracks. Customer engagement is all about moving away from one-off transactions and delivering seamless customer experiences. Easier said than done though! It is a battle on many fronts and involves optimizing your team structure, operations, and tech stack. That’s why creating a holistic customer engagement plan that considers all these moving parts takes time, money, and of course, a great team. This free tool is designed to help you with that! It provides a breakdown of all aspects of customer engagement and introduces templates, tools, experts, and more for each step. Get it for free and start building your own customer engagement plan.

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2yr ago

Michael Novotny

Customer Engagement OS

Maker

@thisiskp_ Thank you for the help launching this KP!

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2yr ago

Preetish

CXStash

Maker

@thisiskp_ Thanks again for hunting Customer Engagement OS!

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2yr ago

Sandeep Panda

Hashnode

Super cool 💯. What’s the tech stack?

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2yr ago

Preetish

CXStash

Maker

@sandeepg33k Thank you! We built using our own community platform: Bettermode (https://bettermode.com). The member registration gets synced with HubSpot using our native integration which helps with automated campaigns.

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2yr ago

Customer Engagement OS

600+ Resource and plan to boost customer engagement

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