I have a personal experience with this tool. It helps our team in many ways: I do not have to write the same thing 1000 times. There are shortcuts, so if the answer repeats, you can save it for later use. Also, there is a Live translation in many languages. If people ask so often (and they do), you can create your FAQ site. Thanks to Crisp. And edit feature after sending an email is also TOP. You can recreate the email until will be delivered to the receiver's mailbox. And now, the AI feature? Guys, you are pretty awesome!