Subscribe
Sign in
MagicReply by Crisp — Virtual assistant for customer service powered by AI
Our virtual assistant helps your team to leverage the power of artificial intelligence combined with a taste of human relationships.
It's familiar, yet groundbreaking as everything is generated from a unique learning model, attached to your Crisp Workspace.
97
Replies
Best
@mrcalexandre Wow! Amazing new features! At Notice, we use Crisp for around one year, and it incredibly helped us to improve the customer experience while lightening the burden of the support team. We're already using multilingual translation - really helpful since we have clients all around the world. Can't wait to check the other futures! Congrats on the launch, Alexandre & the whole Crisp team!
I've been using this feature for myself at Crisp for the last few weeks, and I must the say work done by @baptistejamin and @valeriansaliou and everyone in the tech team is incredible.
The vision is crystal clear, at Crisp, we want AI to empower customer service teams, not replace them with robots.
That's why this virtual assistant make tons of sense!
Looking forward to all your feedback ☀️
@gregdabo Dogfooding is the only way to know what's good, what's wrong, and rooms for improvements!
@ant0ine_gt @baptistejamin @valeriansaliou What is impressing is how agile the Crisp company is. All of this, because of TDD.
We love Crisp and curious about MagicReply for more common questions. Which subscription plan will it be on?
@fishsander Hey, it will be available on any plan as they are extra features for now. We might create a new plan or incorporate them into existing ones, we don't know yet!
@mrcalexandre Looks like a great feature! Can't wait for AI to answer all the support requests 😄 Congrats on the launch 🔥
@jeff_lr Thank you Jeff! In our opinion, AI won't replace entirely customer support agents, but yes it will definitely become more and more helpful in the future 😁
Crisp is already my go-to customer support platform. But I don't understand why some people still aren't using it. It keeps getting better and better!
Congrats on this! A huge fan of Crisp after moving away from Intercom. Crisp is perfect for startups and new projects and allows the little guys to provide live chat support. Excited for this feature and continuing to utilize Crisp chat for my projects.
@baptistejamin I can Imagine. But it solves a huge pain. So will be worth it for many. Including me. Just moved into operation mode recently, so will be looking to buy things like this. Thanks for your reply 🙏
That's awesome ! congrats to the team !!
Is there a plan to become a segment destination ?
Love it - used it for 3 years -high volume ( 75k conversaitons) - if magic reply goes live - needs to learn to generate responses from info uploaded in the crisp help-desk as well - otherwise, is a half baked solution - still - givining it a vote :D great work ! @baptistejamin
Very smart approach from the Crisp team. The blog post https://crisp.chat/en/blog/custo... is well worth a read.
@david_barth1 Thank you David! I am glad you like it and also totally agree that it's super interesting to understand the behind the scenes of this kind of products
I am using CRISP for now a year. Very great tool and very great support. I advised anyone who are looking for a customer service tool to choose CRISP. Can't wait to test Magic reply !!
@pierre_de_st_hilaire Thank you very much for your feedback Pierre! It means a lot 🙏 Don't hesitate to share feedback with us when you try it :)
@benoit_collet Thank you dude 🙏🏼 Any plans for Plezi to release some interesting AI-based features?
Very smart approach! I've always preferred Crisp over any business messaging app since my very first website in 2018 :)
The game while waiting for a response is brilliant, but that isn't even the best part, I love the free version. I have a small start up and that version will do wonders. It's a brilliant way to get yourself out there, plus the chat experience is nice.
Hire a BuzzFeeder