The game while waiting for a response is brilliant, but that isn't even the best part, I love the free version. I have a small start up and that version will do wonders. It's a brilliant way to get yourself out there, plus the chat experience is nice.
Crisp had a massive impact on quality of our customer support at pony ! It's simple and efficient yet powerful and affordable.
Beside, Crisp team has been great to work with !