Crisp is already my go-to customer support platform. But I don't understand why some people still aren't using it. It keeps getting better and better!
I am using CRISP for now a year. Very great tool and very great support. I advised anyone who are looking for a customer service tool to choose CRISP. Can't wait to test Magic reply !!
A great product, nicely polished and works very well. The best Slack-integrated chat app that we have found.
Excellent in many things... but lacks in basic things... The bot is the thing I wanted to use more, but... I already went to another solution in WhatsApp. Bot just waits for a reply for 20 minutes. Bot has a maximum of 200kb to store ALL THE SCENARIOS. Bot waits for a response, if users sends something that doesn't match it, it doesn't listen anymore and don't even has the hability to say something when the answer doesn't match... It's a shame, so much potential.
If you need live chat, Crisp is the most powerful, user-friendly, and affordable software I've used. Honestly, I recommend it every day.
The game while waiting for a response is brilliant, but that isn't even the best part, I love the free version. I have a small start up and that version will do wonders. It's a brilliant way to get yourself out there, plus the chat experience is nice.