Zoho Desk

Industry's first context-aware help desk software.

10 followers

Team collaboration software•Customer support tools

Zoho Desk is context-aware customer service software that helps you put your customers at the heart of the company. Sign up for a free trial.

This is the 2nd launch from Zoho Desk. View more

ASAP for Zoho Desk

Take solutions to your customers, with ASAP.

ASAP is a self-service tool that can help brands embed their help center into their website, mobile app or SaaS product. It ensures that contextual help is always made available to your customers through Zia Bot, an AI-powered chat assistant.

Launch Team

Pavithra K

Zoho Desk

Maker

Hello Product Hunt! First off, thanks @kwdinc for hunting us. We're excited to be launching ASAP, embeddable self-service from Zoho Desk. ASAP helps businesses go mobile-first, by bringing their entire help center to their app or website. Customers can look through knowledge base articles, interact with user communities, and even chat with an AI-powered conversation assistant for instant support. With the ASAP Chrome Extension, product walk-throughs and tooltips are a few simple clicks away. We believe this will revolutionize self-service, because customers will never have to leave the app or website looking for help. With ASAP from Zoho Desk, put customer service at the heart of your company. P.S.: We're available all day for an AMA of sorts. Questions are welcome. We also encourage you to visit our page, and take the ASAP-powered widget for a spin.

Report

6yr ago

Shreyaa Ratra

@kwdinc @pavz_krish This looks amazing. Few thoughts if you are planning to do outbound sales : a) Reach out to companies which have recently raised funding. Since they have raised funding, they are going to spend money on customer support. Hence it will make sense to use ASAP. b) Reach out to companies which are hiring for customer support. Because if a company is hiring for this role, it means they are willing to spend money on customer support that is why hiring for such role. c) You can target companies using Intercom and Drift.

Report

6yr ago

Pavithra K

Zoho Desk

Maker

Thanks, @shreyaa_ratra! Those are very thoughtful points indeed. We really appreciate your interest and support!

Report

6yr ago

Joey

Hi Zoho team, This looks great. I’m happy you’re launching so many new features to the Zoho platform overall after I joined Zoho One :) I was wondering if ASAP in anyway works together with Zoho Sales IQ / you live chat system? Thanks, Joey

Report

6yr ago

Rajaram

Zoho Desk

Maker

@javerbode Yes. We are already working on this. SalesIQ integration will be part of ASAP very soon.

6yr ago

@irajaram 🙌

6yr ago

Bybrand

This looks good. Customers do not need to open a "new window", for example to read a help tutorial. A quick question: does it work with KB from Wordpress ❓

Report

6yr ago

Rajaram

Zoho Desk

Maker

@bernardocastro Thanks. Glad you liked it. ASAP works only with Zoho Desk's native knowledge base system for now, but support for other content management systems like Wordpress will come in the near future.

Report

6yr ago