Show your knowledge base where your users need it the most, right within your app and reduce the number of incoming support tickets by 50%. Start today!
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Show your knowledge base where your users need it the most, right within your app and reduce the number of incoming support tickets by 50%. Start today!
I bought Support Hero a few weeks ago and it was super easy to implement. Our product is new so I'll be adding more FAQs as we get questions from our users.
There are lots of help desk products that integrate a knowledge base with their product, but the knowledge base is always the step child when it comes to development and innovation. Support Hero is dedicated to making awesome knowledge bases and it shows. And with their custom form integration to email, this can integrate seamlessly with almost any help desk system to help deflect customer tickets.
We've been using Support Hero for years at EditionGuard. It works very well for getting relevant information in front of users when they need it. It has cut down on the number of tickets we get by a substantial amount, as users can first easily search the knowledge base before contacting us. If they can't find an answer on the kb, we're also able to ask qualifying questions before being contacted, which improves the experience further. Highly recommended.
We're pretty excited about this and I'd love to get feedback on my latest product hunt posting which is a self-help knowledge base tool that helps companies educate their clients by helping them to create and deliver a game changing user education experience that increases retention and engagement, while reducing customer relationship costs.
Chatway
Mitzu