Helpwise

An easy to use customer service platform for small businesses

12 followers

Helpwise is an easy-to-use customer service platform that allows teams to answer all customer queries across multiple channels from one single place in less time.

This is the 4th launch from Helpwise. View more

Zenbox For Remote Teams

Anxiety-free shared inbox for multiple inboxes and channels

Zenbox gives a tindersque approach to how pending customer queries are presented and handled by a customer support rep. It is a minimalist inbox that combines pending conversations across mutliple channels and allows you to get through them quickly.

Launch tags:

Web App•Productivity•Customer Communication

Launch Team

Gaurav Sharma

ServiceAgent

Hunter

Hello Hunters, Late last year, we launched Helpwise here on PH and got a lot of love from the community. We quickly grew that to almost 1000+ teams in these 8-9 months. During regular user interviews and surveys (& even talking to our own customer support team), we found that over 92% of customer support reps reported high blood pressure, anxiety, and stress-related disorder. To solve this problem and make the job of customer support rep anxiety & stress-free, the product & engineering team at Helpwise decided to change their approach towards how customer queries are handled. After months of experimentation and getting feedback from 100s of customer support reps, we are finally ready with our first version of an anxiety-free inbox called Zenbox. Zenbox gives a tindersque approach to how pending customer queries are presented and handled by a customer support rep. It is a minimalist inbox that brings forward all the pending/important conversations in front of you with only enough information required to help you focus and get done by tasks at hand. We have a long and existing roadmap to further improve this. My team & I will be looking forward to hearing your feedback, ideas, and suggestions. Last week, we gave a sneak peek to our existing customers. Here is the webinar recording:

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5yr ago

Gaurav Sharma

ServiceAgent

Hunter

How do you handle customer support request across multiple channels?

Use separate tool for every channel

50%

User a shared inbox

50%

Don't provide support across multiple channels

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5yr ago

8 Answers

Raquel Winiarsky

Ausum

@sharmag88 I think it's important to make your company accessible throughout any channel you utilize - whether on social media, adding your product on Product Hunt on Indie Hackers, or through your actual product. Customer service and feedback are so critical, be open on every platform, and consolidate on one. We use Useresponse for our product, open our DM on social media, have a support@listory.com email, and read through comments on all our business accounts. Then we consolidate in Notion, after writing something new in notion, we have a slack channel for feedback where we place the notion page (with the new feedback/question) so everyone is alerted. TLDR: Customer Service is critical, open communication as much as possible, and share with the team.

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5yr ago

Gaurav Sharma

ServiceAgent

Hunter

@listory @raquel_winiarsky1 Absolutely spot on. Also, another important thing that I have learnt over a period of time that in early days, amazing customer support works like the best differentiator that you can have while competing with other established players. At Helpwise & my other businesses, we consider Customer Support as a product feature.

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5yr ago

Mayank Banga

WooHoo, AMAZING INNOVATION. This will gonna help my team a lot. As we have to go through multiple channels like WhatsApp, Emails, SMS, Chat for the support and it becomes difficult to switch and manage them at the same time.

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5yr ago