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Cloud Humans

A GPT-4 bot designed for customer support

4.9•39 reviews•

946 followers

A GPT-4 bot designed for customer support

4.9•39 reviews•

946 followers

Customer support tools

•

Say hello to ClaudIA: an AI bot designed to dramatically reduce your customer service load. No tech setup needed – she learns from FAQs, interactions and is already integrated with all major helpdesks.

Overview
Launches1
Reviews39
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Company Info

en.cloudhumans.com/claudia-demo

Cloud Humans Info

Launched in 2023 View 1 launch

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Launch tags:

Customer Success•Artificial Intelligence•Bots

Launch Team

What do you think? …

Cloud Humans

Maker

📌

Hi Product Hunt 🤖 This isn't just another GPT + something post. It's our dream starting to become reality. We always believed AI one day would answer the majority of customer support tickets with human-like quality. Since the state of tech wasn't there yet, we spent the last 3 years (and 2 sweaty pivots) with a solution of human-in-the-loop agents (gig economy) assisted by AI. While blending humans and machines to solve tickets, we've learned what the next-gen bots require. Sounding human is only the beginning. If human support agents learn from human feedback, categorize, summarize, and internally route issues to truly solve problems, so do the AI ones. With GPT's momentum and LLM's maturity, ClaudIA emerged with these superpowers. As we witnessed this lifelike AI handling 70-85% of the same customer queries previously managed by humans, we embraced the change. Our clients' employees are becoming more efficient than ever. They now concentrate on complex issues and dedicate more time to strategic tasks. —----------------- While this is just the start, I'm thrilled to introduce ClaudIA to the world: 🧑‍🏫 Seamlessly learns from FAQs, knowledge bases & past interactions of your top agents 📈 Offers expert-level responses powered by GPT-4 and proprietary data 🤵 Allows customizable style and tone of voice ⚙️Integrates with major Helpdesks (Zendesk, Frontapp, Intercom, Kustomer, etc.) I invite everyone to enjoy a free demo by uploading a document with your company/product content. Access here: en.cloudhumans.com/claudia-demo. If you'd like to see her improving even further and go live within your website or app, just hit us up 😁

2yr ago

José Marcolino

Transitioning from a CX that puts out fires to a strategic CX that adds value for customers! Congratulations!! Welcome ClaudIA

2yr ago

Cloud Humans

Maker

@jose_marcolino such an honor to have you commenting here! Cheers to a world with less fires and more strategic work!

2yr ago

Marcelo Magalhães Sampaio

@iankraskoff Fantastic team building an amazing product. Congrats!

2yr ago

Cloud Humans

Maker

@msampaiom We're so grateful to have you close!!!

2yr ago

Visla

@iankraskoff very cool launch

2yr ago

Roundups

Why is IA capitalized in the name? Just curious.

2yr ago

Cloud Humans

Maker

@joshbarkin loved the question! Besides being 100% international, ClaudIA was born in Brazil (where me and my co-founders come from). The term AI in Brazil is written like: "Inteligência Artificial". So: we use the term "IA" there. Would love to hear your honest feedback and if the capitalized letters feels weird in anyway!

2yr ago

Face Animator

@joshbarkin @iankraskoff agree that capitalizing it makes it weird. Takes an extra couple seconds to parse the name, and requires an English native speaker to guess that it is AI backwards. Is suggest maybe just save it for storytelling? Or find a more subtle way of hinting it with colour in the logo perhaps? Love the pivot story though. 💪💪💪 congrats on the launch!!!

2yr ago

HiredPerfectly

@joshbarkin @iankraskoff Yes, it was weird to me at first too haha I thought it was AI backwards, but your explanation makes sense! Neat! Congrats on launch!

2yr ago

Caio Freitas Ferreira

I've used cloud humans at my time in Mercado Libre, so im biased on everything they shipp! definately gonna give ClaudIA a try!

2yr ago

Cloud Humans

Maker

@goodflowoflife we were so lucky to have you back then - you made my day with your message now!

2yr ago

4.9

Based on 39 reviews

Review Cloud Humans?

Cloud Humans is praised for its innovative approach to customer service through its AI bot, ClaudIA. Users appreciate its ability to enhance customer experience and employee efficiency without requiring technical setup. The platform is noted for its potential to democratize remote work by offering flexible opportunities, though concerns about job stability and fair conditions are mentioned. Overall, Cloud Humans is seen as a valuable tool for businesses looking to improve customer service scalability while maintaining quality and empathy.

+36

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Jefferson Pereira

A Cloud Humans é uma plataforma que se encaixa na tendência crescente do trabalho digital e da economia gig, conectando pessoas a oportunidades de microtarefas e projetos terceirizados. A ideia de utilizar a nuvem para distribuir trabalho remoto não é nova, mas o diferencial da Cloud Humans parece estar na curadoria e no suporte oferecido aos trabalhadores, além da flexibilidade que proporciona. Por um lado, essa abordagem pode ser vantajosa para quem busca renda extra ou deseja trabalhar de forma autônoma. A possibilidade de escolher tarefas e horários atrai profissionais que querem mais liberdade. No entanto, como ocorre em muitas plataformas desse tipo, surgem questões sobre a estabilidade do trabalho, a remuneração e os direitos trabalhistas, já que os participantes muitas vezes não têm vínculo empregatício formal. Se bem estruturado, um modelo como o da Cloud Humans pode ser um avanço para democratizar o acesso ao trabalho remoto, especialmente para pessoas que enfrentam dificuldades no mercado tradicional. Mas, para ser realmente positivo, precisa garantir condições justas para os trabalhadores, evitando que a flexibilidade se transforme em precarização.

5mo ago

Henrique Santos

Foi muito bom gostei muito de mais

7mo ago

flavinha lisboa

e um site muiyo bom que da pra ajudar varias pessoa e ajuda a elas

7mo ago