ChatWhale

Soulscape

Such a cool tool for businesses. I've seen huge brands like Nike use chat bots to drive comms with their customers but their solution always seemed pretty basic and meh. I think adding something like a scratch card element makes loyalty a little more fun - could totally see this growing into a complete loyalty suite. Perfect for small businesses too who already use Facebook to promote deals.

Great work!

Pros:

Slick and easy to use

Cons:

Nothing so far

7yr ago

Maker

Thanks Nabeena, yes this is the start of a suite of customer engagement products, really happy to hear you like it. #launchlove

7yr ago

Soulscape

Nice work Ian! Love the concept - are you looking to grow the types of gamification tools businesses can offer? i.e. Stampcards as well as scratchcards?

7yr ago

Maker

@nabeenam yes this is effectively a beta launch. We've been working on this product since last year. We've created a base for lots of different types of engagement, but were keen (impatient) to get something out, to get some feedback on where our customers would like to see it go... From your perspective, what would you like to see...?

7yr ago

Soulscape

@iannaylor ultimately it would be great to see some kind of points based program where if a customer tags themselves at the business location, shares a photo, adds a review etc they can earn points - initiating the chatbot to update the customer on no. of points they have and what their next reward might be!

7yr ago

Maker

Some great suggestions @nabeenam I love it! I can see our dev team is going to be busy from some time to come. The next update we were going to add was around incentivising sharing of offers, to aid organic growth... Would you find that useful...?

7yr ago

Soulscape

@iannaylor would that work with your scratch cards? Allowing customers to try again if they share your business page for example?

7yr ago

Maker

yes @nabeenam thats the exact use case we had in mind to start with. So a business could have low odd of winning, with a few retrys only, then earn more retrys by sharing to friends etc. Do you think that would be useful for your business?

7yr ago

Soulscape

Hi Ian, can you use this tool to push out offers to all your existing Facebook Page followers?

7yr ago

Maker

Hey @tosoulscape - thanks for the question. Yes ChatWhale has full broadcast function, so you can send to all your users, or you can create groups and send just to them. Messages can also be scheduled and sent out at later date/time.

7yr ago

Soulscape

@ian_naylor music to my ears!