Brainwave is a customer service automation tool capable of resolving over 70% of your customers' inquiries. Our solution automates text-based responses and actions, such as collecting leads and booking meetings.

Hi Product Hunt 👋 We are thrilled to share Brainwave, a generative AI powered tool that helps fast growing companies automate over 70% of their customer service processes. We help them automate actions, such as collecting leads and scheduling meetings in addition to text-based responses. We spoke to over 50 customer-facing leaders just to understand why the current industry leading chatbots don’t work well. We realized that companies today are spending hundreds of hours finding and creating examples to train a bot that only resolves 30% of tickets on average. With the latest advancements in LLMs, we improve this experience by automatically learning from training data and automating resolution paths with much higher accuracy. We personally answered over 1,000 REAL customer queries for our pilot client while dog-fooding our product, making sure we could understand and improve upon all the details that impact the agents' experience. Through countless iterations, we ensure that our tool can cover even the nuanced questions. We help companies scale up their customer service process without linearly increasing the cost through the following main features: Agent Assist: Save your agents more than 80% of their ticket handle time, we deliver answers based on a combination of your most up-to-date knowledge base, FAQs and previous training. Our tool presents agents with the resources we use to derive the answer, as well as all relevant user information. Automatic answering: Once your agents feel comfortable with the consistent quality of the test environment answers, we move on to answering queries automatically with no agent involvement. Automatic actioning: Some of the most time-consuming queries involve checking multiple tools and taking pre-defined actions. We help companies automate a significant portion based on decision trees and workflows. 💥 Coming soon: -Return automation: extend trials and issue refunds without manual intervention. -Email integration: in addition to the website integration available, you'll be able to integrate your chatbot with your email. 🙏 Our Ask: We are currently onboarding new customers and helping them 3-4x their automation rate. If your team is overwhelmed by the number of support queries (50+ inquiries/daily and growing, 2+ customer support agents), let us help you by scheduling a call with us here or email us at javier@brainwave.so. You can also visit our website here. Best, Co-founders @ Brainwave.so.

@marcojavier congrats on launch. Checking out Brainwave now

@emmanuelonuoha thank you Emmanuel, appreciate your support.

@julia_zakharova2 thank you so much Julia!

@marcojavier Congrats on the launch, this is exciting, CS is super important to any company, but especially a young startup, wish you all the best!

@mogabr Thank you for your words Gabe!

This idea is fantastic, I will pitch it to my team to use it in the future. I really hope you guys get Product of the Day!

@andriyuh Thank you Andrija <3

@andriyuh Hi Andrija, thank you for your support and words. Happy to help you and your team if needed!

@marcojavier Thank you Javier!

We are going to ads a FAQ based AI chatbot to our site soon. Looking at https://www.intercom.com/drlp/cu... atm. How is brainwave different / better?

@sentry_co Hi André, very good question. Brainwave automates not only text responses, but also processes such as lead collection. All with much less training effort from your team vs other alternatives where you spend countless hours to just solve 30% of queries. Happy to help you in a demo and show a more in-depth analysis, thanks for your comment!

@marcojavier I will reach out after the weekend. Finishing up our website FAQ atm. thanks!

@sentry_co Amazing André, we will be pleased to help you, all the best in your new venture!

Brainwave has cutting-edge technology and the best design out there in the market! Recommended.

Brainwave has allowed us to provide a more enjoyable and better user experience for our website visitors. This experience benefits our customers and our employees.

Brainwave is a game-changer! With its AI-powered automation, it has revolutionized our customer service processes. It saves us time and effort by handling repetitive tasks and answering customer inquiries with accuracy. The ability to automate our responses has improved efficiency and allowed us to provide prompt and consistent support. Highly recommended for streamlining customer service operations!

Brainwave

Automate your Customer Service answers and processes with AI

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