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Launched on December 17th, 2024
Dovetail is designed specifically for researchers, product managers, and UX designers. Stay on top of your research data like interview transcripts, user testing observations, NPS feedback, personas, diary study responses, and more. Analyze data collaboratively, share insights with your team, and store knowledge for rediscovery later.
Dovetail is the only AI-first insights hub that makes it easier to automatically centralize and transform scattered customer feedback into insights that drive decisions and every stage of the product development lifecycle.
I want to warn everyone about using Dovetail. Why is that? About three months ago, I decided that we, as the UX team in our company, could try Dovetail to analyze user test recordings. We started with the free version and everything went well. We had over 6 projects in Dovetail, over 30 recordings, and we tried out the transcribing feature and sharing the output across the company. We loved it and I started to convince my boss to upgrade to the paid version. My boss agreed and we looked forward to using Dovetail to its full potential. And then. Nothing. When I tried to log into my account on Monday, all I got was a message that my workspace had been disconnected. After three days of email exchanges with tech support, I learned that our workspace had been deleted and that they were sorry. And that's it, we lost our work for the last 3 months, so I can't recommend Dovetail to anyone because you never know when they'll delete everything you've done.
Good tool for collecting all user feedback, interviews, and tracking themes.
I've used Dovetail in my community building work to gather customer facing data from calls to survey results and create reports for internal stakeholders. It helps to have a central place to gather everything.
The features have great potential. It is a great productivity tool, saving tons of my time manually transcribing the video. On the other hand, when I tag codes to the transcript it feels like something is missing making it hard to write codes and the interface changes a lot making it harder for me to use. I love the interface way back in early 2021.
It helps us with everything we need so far. But I got you on my radar now :)
