It's a no-brainer. Understanding your customer happiness is important. As a brand, that's where the money lies. Your current customers want to give you more business and tell their friends about you if they are happy. Wootric is the best solution out there to help you understand your customer happiness. A16z talks about it here http://a16z.com/2015/09/23/16-mo... "We also like to see NPS scores trending up over time. It’s a good leading indicator that the company is not only focused on their users, but is improving its value proposition over time." These are a few of the many reasons why I am a happy 10/10 investor of Wootric!

@jesshanghai @jumpingdeeps Its a very interesting product. I am very much interested in using it at @Cloudways.

We've been using Wootric at 15Five for over a year and it's been absolutely essential and instrumental to our growth. We're able to get a continuous week by week and month by month automatic running pulse on our NPS which we then review as a leadership team each week. In addition to the score, the voluntary feedback has been extremely illuminating in figuring out the common themes around what our promoters love and what our detractors dislike, which continues to inform both our marketing and product planning. We've also been able to segment different types of users, includng account creators, managers, and employees, which also gives us really great specific insights into different types of stakeholders. I highly recommend anyone with a SaaS product put this in place. Set it, forget it, and get some of the most important ongoing feedback to ensure you're moving in the right direction every week.

Hi Product Hunters, I’m Jessica Pfeifer, co-founder of Wootric. @jumpingdeeps and I are happy to see Wootric shared with the Product Hunt community today – thanks @nikkielizdemere! Wootric came about two years ago after talking to a number of online businesses…that the true “voice” of their customer was often lost in the sea of other behavior tracking metrics. We built Wootric to help businesses get reliable and actionable feedback from their users—effortlessly—inside their product or mobile app. We're succeeding when our customers are identifying insights, following up, and creating better products and experiences for their end users. We’re all about elegant, low friction surveys and high response rates. We just rolled out our mobile app surveys recently so would love this community’s feedback! @jumpingdeeps and I will both be around today. We’d love to hear from you.

P.S. **PH offer!! Sign ups this week receive our pro plan FREE for 3 months**

We use Wootric at RJMetrics, and we really like it. It's by far the fastest way to collect actionable feedback from users that we've found.

The only thing better than HAPPY customers is.... #nothing! Innovation in NPS has lackluster, Wootric is the a fresh answer to address the most important question your company could ask... in the exact channel and time you want that answer. Mobile is the future and now you have the answers you need to stem churn and understand product, in-product. Happy #CXDay!

We use Wootric and love it. Low friction with ~50% response rate. We've been able to use Wootric to run A/B test on specific features as well (http://magoosh.com/blog/optimize...)

I heart Wootric so much and highly recommend it! NPS is such a must have for any product leader in a SaaS company and Wootric has been the tool that really gets it: I want the NPS insights without all the grunt work NPS analysis usually takes. I've tried various tools and most start with email-based surveys which is fine but has way lower response rate (would be happy to get 20%) and are a pain to manage logic around campaigns, who already surveyed, etc. With Wootric being in-app, we were getting majority of customers giving us a score in a very low friction way and alot more of then actually gave some written feedback! Plus, the charts were eye candy enough that I could just take a screenshot and forward without doing my own manual processing. Wootric is a no-brainer place to look to get up and running with NPS and I recommend it to anybody I know looking to get more insight into what customers really think about them.

As a VC you may not think NPS is important to me. You'd be wrong. What's more important than getting entrepreneurs to Promote me to their friends? That's why I'm so excited to use Wootric on my personal brand. Just as soon as I figure out what that is...

Here at New Relic we use Wootric to collect and analyze our customer NPS and it's been a great experience thus far. Their helping us be even more data driven!

They're 10/10 in my book. Great team and love the product!

Pros:

When we evaluated tools, Wootric hit the sweet spot between between overly-simple and frustratingly-complex.

Cons:

None.

It was easy to use Wootric. Integrate NPS email after order, track the NPS, integrate with Slack... Easy and perfect.

Pros:

Easy platform, easy integration with our CRM and easy to track the NPS.

Cons:

None

I like that you can use Wootric through other tools like Intercom, but if I could change 2 things, is to make the templates easier to customize. I had to download and use dreamweaver to customize the questions being asked. The second thing I would change, is to allow toggling between survey types. I had to create separate accounts to use NPS and ease of use survey type. Could be a better user experience in this sense.

We use wootric at my company and we really like it. The integrations with slack and intercom are great. It's super easy to use.