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The Modern Guide to Winning Customers with Net Promoter Score — 8 ways to modernize your NPS program for customer happiness
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Eithiriel DeMerè | Language-Market Fit
Maker
Hi everyone! We've worked quite a while to bring together this e-book on modern NPS programs. Please let us know if you have any questions. 🔮💖
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We're excited to bring this content to the community. I hope these start a discussion and that a few elements in here spur some new thinking :)
Huge fan of Wootric and what they've helped us accomplish in regards to improving our NPS. Excited for the ebook!
Thanks @shane_metcalf! We love how @15Five uses NPS to identify brand promoters and move them to action.
A colleague pointed out that people may be wondering "Why does NPS need a whole ebook?!" Today, NPS is far more than a metric. Fast-growing companies are using it as a lean way to improve retention, build an army of WOM promoters, and create a culture of customer happiness. This book covers the eight ways we see companies making it happen with Net Promoter Score. 💪