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Wonderway COACH
p/wonderway-coach
Real sales coaching on EVERY. SINGLE. CALL.
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Chris Messina

AI COACH — Automated sales coaching on every single call

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Our AI COACH listens to every single sales call, automatically fills in scorecards and identifies how you could improve your sales process - just like a real sales coach.
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Bowen Moody
Maker
📌
Hi everyone! I’m super excited to announce that Wonderway COACH is now coming out of beta and is officially available on our website! After 6 months of fine-tuning and testing the software with real sales teams from small startups to Fortune 500 companies, we truly understand the enormous potential in AI-driven sales coaching that isn’t currently being met by traditional conversation intelligence tools. THE PROBLEM WE'RE SOLVING We’ve spent the last 5 years building sales training products, we knew that sales coaching was broken. All of our customers were using conversation intelligence tools to record their sales calls but nobody had time to watch the recordings. They knew that the answers to some of their most important GTM questions were locked away in the calls but they couldn’t access them as it just took too much time to watch the calls and categorize the feedback. What surprised me is that everyone seemed to have been fooled by a common misperception. Conversation intelligence tools don’t coach—they merely facilitate the process for human managers. If managers don’t embrace them, their value effectively diminishes to zero. WHAT MAKES US DIFFERENT What makes us different to existing conversational intelligence tools is that we use large language models to analyze the calls rather than keyword analysis. This means we understand the full context of the call and can provide human-like feedback just as good as a real manager. WHAT IS IT? AI Sales COACH is the first and only automated AI-powered sales coaching software that listens to every single call, automatically fills in scorecards, and identifies how you could improve your sales process - just like a real sales coach. TOP FEATURES 1. Setup custom scorecards that follow your sales process 2. Auto-score every single call 3. See who is following the playbook 4. Instantly understand areas for improvement 5. See what top performers do differently 6. Integrated with your existing calling tools HOW DOES IT WORK? It’s completely free to try out! Sign up for a free account here and we will analyse the last 5 calls for each person on your team to give you immediate insights into what is going well and what is going wrong on your calls. Here’s the steps: 1. Connect it to your calling tool (e.g. Zoom) 2. Choose which calls you would like to analyse (e.g. cold call, discovery etc.) 3. Choose a scorecard or build your own (e.g. SPIN, SPICED, MEDDIC etc.) 4. Add people from your team 5. We will analyze 20 sales calls for free 💚⭐️FREE TRIAL⭐️💚 - ANALYZE 20 SALES CALLS FOR FREE: https://www.wonderway.io/ai-coach I would love to hear your feedback, and to see what COACH can do for your sales team! Bowen and the Wonderway COACH Team
Momcilo Stojkovic
@bowen_moody2 Honestly, I hadn't delved much into AI-driven sales coaching before, but your description makes it sound intriguing. How long does the initial setup typically take for a team?
Mafalda Johannsen
Maker
📌
I’ve tried using ChatGPT to score my sales calls and it doesn’t really work. What’s different about this?
Bowen Moody
Maker
@mafalda_johannsen Great question! Wonderway's SLICE (Sales-led Intelligence Coaching Engine) is the brain behind AI Coach. This revolutionary engine transforms an LLM into a sales coach. We’ve been building sales products for years and are now working with some of the top sales trainers in the world (e.g. John Barrows, Rich Harris, Kevin Gaither etc.) to ensure that it delivers feedback similar to that of a world-class sales coach.
Arjun Kashyap
Maker
📌
What types of calls can I score?
Bowen Moody
Maker
@kashyaparjun_ The coach can score multiple different types of sales calls (e.g. cold call, discovery, demo, negotation etc). It has built-in call detection so it can automatically identify what type of call it is and apply the right scorecard.
André J
This is definitely the future! But also makes sales calls almost algorithmic, no? Won't the pendulum swing back to more eclectic sales calls, once users starts to get teflon skin against "recipe" sales calls?
Bowen Moody
Maker
@sentry_co Great point Andre! Especially for the early stages of the sales process (especially cold calls, discovery, demos) most companies have a playbook for how they expect the calls to run. These are usually the stages that most of our customers are using Wonderway as they want to make sure that they are hitting on key points during these calls. As deals progress later in the funnel (e.g. negotations) then they are less likely to follow a consistent process. That being said, its important to point out that our coach isn't looking for people to follow scripts word for word. Its usually just looking for key points in the call. For example in a discovery call it will often look for: - Did the sales reps identify a key pain point for the customer? - Did they explain how the product can solve that pain point? - Did they book a next step? This still leaves alot of flexibility for how the sales rep achieves these goals to suit their own style while still making sure that they are achieving the key objectives of the call.
Rami - Browsingbuddies.com
So it listens in on the audio and accurately scores the conversation? What about strong Indian accents? I doubt it will work there. For example, sometimes scammers wanna separate grandma from her retirement fund and they're calling in from India. Can this help them improve their nefarious acts?
Bowen Moody
Maker
@kingromstar Hey Rami! We're using OpenAIs transcription service. It's the largest language model and therefore the most accurate in the world so it will work with Indian accents. The software is definitely not designed to support such nefarious acts.
Sebastian Stockmarr
Congrats on the launch to the whole team! Do you already have any numbers on how much this improves performance?
Bowen Moody
Maker
@stockmarr Yes! For most customers, we're getting 5-10% increase in conversion rates but we managed to get a 39% (!) increase with one customer during our beta. You can read more about here: https://www.wonderway.io/success...
Angelina Motronenko
Congrats on the launch! I see how AI Coach can simplify the work of sales teams, especially for young companies! Good luck 👍 We also launched Welly AI today, and we will be happy if you support us too!
Richard At The Harris Consulting Group
Having worked with Bowen and Maranda and the team on this, I can assure you it’s epic, and only getting better.
Bowen Moody
Maker
@new_user_1152d6207d thanks Richard! Been great to have you on the team 💪
Stefano Zorzi
Congrats on the launch, what calling tools do you integrate with?
Bowen Moody
Maker
@stefanozorzi We have a native zoom integration and can integrate with the following tools via zapier: Hubspot, Salesloft, Aircall, Chorus, Dialpad, Cloudtalk, Close and Ringcentral.
Erdem Gelal
Congrats! How can teams leverage this to encourage sharing tips/experiences among peers?
Bowen Moody
Maker
@erdemgelal great point Erdem! We're working on new functionality that would allow users to chat with their data to ask the coach questions like. Stay tuned!: - How have other people in the team overcome these objections in the past? - What does another person in the team do differently and what can we learn from them?
Constantin Wintoniak
@bowen_moody2 Congrats on the launch and the product. May I ask: How language agnostic is this in terms of it's capability to understand conversations and provide feedback?
Bowen Moody
Maker
@wintoniak - We support the following languages: Afrikaans, Arabic, Armenian, Azerbaijani, Belarusian, Bosnian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kannada, Kazakh, Korean, Latvian, Lithuanian, Macedonian, Malay, Marathi, Maori, Nepali, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swahili, Swedish, Tagalog, Tamil, Thai, Turkish, Ukrainian, Urdu, Vietnamese, and Welsh.
Christopher Merrill
Bowen - smart. When reviewing calls I usually end up just putting them on as I would a podcast and know 100% I am distracted and not actively listening OR I am actively listening but tough to get good insights and synthesize for advice. ANYTHING that solves this problem is worth a look.
Bowen Moody
Maker
@christopher_merrill 100% agree. Just even IF sales managers take the time (which is rare) they usually aren't taking it seriously. In most cases, our AI coach is way more accurate that a human as it never gets tired!
Taiki Iwasaki
Congrats on the launch! The more you progress in your career, the more important it is to have the opportunity to get objective feedback on our sales actions.
Simon Sylvest Rasmussen
@bowen_moody and team Looks awesome! What is next on the roadmap?
Bowen Moody
Maker
@bowen_moody @simonsylvest In terms of what's next, we are working on a new feature that allows customers to chat with their data. We believe the future of analytics interfaces will be chat. Rather building 100’s of dashboards, we are implementing a chat interface that will allow sales reps and managers to interact with their data (similar to ChatGPT) to ask questions like: 1. What separates top performers? 2. How can we optimise our sales process? 3. What changes could we make to the pitch and product to improve product-market fit?
Denis Pavlovsky
Having utilized Wonderway.io, I can affirm its transformative impact on sales training. Through AI, it pinpointed the exact areas my sales team needed to improve, offering personalized coaching that markedly enhanced our performance. The real-time feedback on every call, along with auto-scoring, provided invaluable insights into our sales strategies. Moreover, the machine learning-driven training significantly accelerated our onboarding process, leading to a noticeable uptick in conversion rates. The platform's capabilities not only refined our sales approach but also saved us time and resources. I highly recommend giving Wonderway.io a try for anyone looking to optimize their sales operations.
Bowen Moody
Maker
@denis_pavlovsky thanks for joining us as an early beta user!
Joana Borges
We've been trying this out and it's a really powerful tool, excited to see how this will develop further. What's the best place to follow your roadmap?
Bowen Moody
Maker
@joana_borges thanks Joana - its been great working with you :) You can follow our releases here: https://www.wonderway.io/wonderw... In terms of what's next, we are working on a new feature that allows customers to chat with their data. We believe the future of analytics interfaces will be chat. Rather building 100’s of dashboards, we are implementing a chat interface that will allow sales reps and managers to interact with their data (similar to ChatGPT) to ask questions like: 1. What separates top performers? 2. How can we optimise our sales process? 3. What changes could we make to the pitch and product to improve product-market fit?
Anton Gera
love it! Does it provide sales scripts based on your performance?
Hikaru Nagashima
There are quite a few tools for analyzing sales talks and AI-driven analytics (even Zoom recently introduced such a feature). I wonder if the advantage here lies in the UX of the scorecard?
Bowen Moody
Maker
@hikaru_nagashima - thanks for checking out the product :) there's a whole category of sales analytics tools called conversation intelligence (e.g. Gong, Chorus, ZoomIQ). However, the key difference is that they only allow managers to search for keywords in the call. They do not understand the context of a call so a manager is still required to watch the calls for coaching. The key difference with our product is that we are using LLMs to analyse the calls so it understands context and gives feedback just like a real coach so managers do not have to listen to the calls anymore. I also saw that zoom released some AI features but this is just for call summarisation. It doesn't give any feedback in terms of how the sales rep performed.
Richard Yang
Hello, we are a legal AI team, and we are working on providing contract drafting and review services using AI, much like you. We are excited to see the changes AI is bringing to various industries. Your product looks great! How long have you been working on this project?
Anthony Green
AI COACH's automated sales coaching solution seems to be a game-changer for optimizing the sales process! The ability to analyze every call, provide scorecards, and offer insights for improving the sales approach is invaluable for sales teams. Excited to see how it revolutionizes the way sales processes are refined. Great work by the AI COACH team!