NPS for VideoAsk - Video driven NPS made for humans from Typeform

Hey Product Hunters! We're trying to get beyond the standard NPS survey format of just asking for a score with the standard text-based follow up question which asks the respondent to explain why she gave that score. Instead, we're trying to make the entire experience video-driven and human: - Step 1: Ask in video "On a scale from 0-10 how likely are you to recommend our service to a friend or colleague?". - Step 2: Ask in video "Could you tell us why you chose that score?". - Step 3: Receive NPS score/s + feedback in video,audio or text (for the shy ones). - Step 4: Start a conversation by responding to collected feedback via guess what... VIDEO. Enjoy!

This is really powerful. Sitting here debating if I rip out our current system for NPS in order to get this. People severely underestimate how video/voice effects the amount of empathy internal teams have for customers. What a neat product.

As a marketer/marketing team that uses NPS as our north star metric.... this is game changing. 🚀

hi

Do you think the scores will be inflated because humans are more likely to rate you higher for in-person asks?

VideoAsk is getting a lot more mature, and a specialised tool/use case like NPS baked in like this is very interesting. We are entering an era where rich media, video, and sound will become a vital part in how we interact and talk to customers. Brand loyalty and connections with your core audience will become increasingly demanding, this is a great way to stay a head of the herd, being on the forefront of data collection and interactions. Is there anything in the works around Product Market Fit surveys @okuiux ? I'd be excited to use this for my new side project.

Hey, that's wonderful, an amazing product, coming from an amazing company. How do you deal with latency while loading the page?

A GDPR-related question: presumably the tool allows brands to ask for consent - what happens next? How long does VideoAsk keep that data?

Looks interesting.