Viable - Find immediate insights in surveys, helpdesk, and reviews

Hey Product Hunt, we're back! Before getting into what we've been up to for the past nine months, I'd like to thank @toddg777 for hunting Viable. We really appreciate all of the support you've given us over the past year. We wouldn't be here without you and our other amazing investors. I'm Dan, CEO and co-founder of Viable (formerly known as Viable Fit). After launching our PMF product on Product Hunt last June, we spent a lot of time with founders, product people, and customer support teams and made a big discovery: companies already have a lot of customer feedback coming at them, they just don't have a way to easily work with it. We quickly realized that we could have a much bigger impact if we shifted focus towards helping companies aggregate and structure their customer feedback data so they could easily access the insights hidden in all that data. So we got to work. In order to aggregate data from many data sources, we built an easy-to-use integrations catalog and filled it up with common feedback tools, including Zendesk, Front, Delighted, and Intercom, and thousands more through Zapier for direct, 2-click integrations. Once we had a system that could pull in data from a ton of sources, we got to structuring it. First, we built a model that could extract topics from textual data and augmented it with sentiment and emotional analysis from GPT-3. We then needed an easy way to mine that data for insights. And what's easier than asking a question? This is where the magic really happens: using a combination of GPT-3 and in-house models, we built a system that lets you ask questions in plain English and get actionable, human-like answers back in seconds. The results continue to blow us away. To round it out, we built trend tracking for topics, sentiments, and emotions so you can keep tabs on how your product or service is being received. Oh, and we have a Slack bot that lets you ask questions right from Slack - your team members don’t even need a Viable account to get answers to their questions. We launched our pilot back in December, and since then we've had the pleasure of working with 20+ companies of all sizes, from pre-product startups all the way to huge, fast growing companies that get hundreds of thousands of pieces of feedback every day. Now we're ready to share it with all of you. We've got a 14 day free trial, so sign up today and try it out!

Hi Product Hunt! I'm Jeff, CPO and Cofounder of Viable. As a product person, I know that every product team has a blind spot: qualitative data. We all want to stay up to date with how our customers are thinking and feeling about our products, but it's just so HARD. Survey's, spreadsheets, analysts — just to get an answer to a simple question. That's why we built Viable! Our AI understands your customers, so you can just ask it your question, and it'll give you an answer backed by data instantly. No more pouring through feedback spreadsheets, no more waiting days for insight. Simply ask a question and get an answer. It's seriously that easy! If you have any questions, let me know, I'm here to help!

Without a doubt the best part of my day is when I get to read feedback responses from customers. Especially when they’ve taken the time to provide well thought out details of their experience with a product I took part in building and shipping. As a product or marketing lead (I’ve done both), the greatest impact I can have is finding and distilling insights that help me build better products and earn a customer’s glowing appraisal. This is what we’re aiming for at Viable: to be that partner to product, CX, and marketing pros who know the value of customer empathy and want nothing more than to build kick-ass products that are truly customer-centric, as quickly and efficiently as possible. As a mind-blowing bonus, we get to stress-test the most powerful language model in the world, GPT-3, by using it to make it super easy and fast to get insights from vast quantities of qualitative customer feedback. I get to work on this every day and I couldn’t be more into it, day in and day out. (GPT-3 still makes me laugh out loud at least once a day). I’m so excited to work with @techwraith, @jeffreykaine, @rockinbinbin, and @kmitch to build this. We invite you to check it out and share your own feedback with us!

Hey, awesome use case for GPT-3. Looking at the pricing page you write: "*A processed data point is any single piece of qualitative feedback that we have ingested and readied for analysis." ; is this the pieces used for each question (as you write in your example "129 pieces of feedback was used as evidence for this") or is it whenever a new piece of feedback is ingested into your system for the first time from any of the sources such as intercom? Great job!

Congrats Daniel and Jeff! Love what you’re building at Viable and proud to be part of this!

Congratulations!!! Wow, amazing!

Really useful. My eyes usually glaze over in about 10 seconds when I try to sift through multiple feedback channels and figure out what users are actually telling us. This is wicked rad.

So cool! Congratulations!!

Congrats on the big update @techwraith and @jeffreykaine! I've been super impressed with the accuracy of the answers from Viable, even found some nuggets from research notes that I took 😅

This is really really cool. At Fluent we're really big on continuous user interviews (have over 50 hours of 1-1s currently). What we found was that the biggest problem is looking back at all of the text later and generating usable insights from the qualitative data. Doing it manually takes forever, and this type of feedback isn't as easy to sift as quantitative feedback like engagement numbers, so it gets pushed to the back burner. Really excited by what your team is doing here, this can genuinely become a game changer!

Analyzing qualitative data is difficult and time consuming. It's awesome to see a product being built that nearly every CX, product, and startup team can use! 🚀

Have loved how quickly the team is iterating and building this tool! We've been using it to understand, validate, and dive deeper into areas that previously could only be addressed by anecdotal feedback. I'm amazed every time I log in how much more functionality it has, and you can really feel the huge progress being made on both the quality of answers as well as the complexity of questions it can handle!

I've been using Viable for the last few months here at Curri and I can honestly say that it is the first AI product I've used that feels... magical. Not only that, once you get past the wow factor, it is actually useful! My favorite part is the Slack integration that lets everyone on your team use it collaboratively in a super low friction way. The pace of iteration over the last few months has been incredible, so I'm really excited to see what this team cooks up over the next few months and years!

Congrats on the launch! This is so exciting! I remember having to manually go through all the chat logs and tickets when I was doing analysis on our qualitative data! Excited that this automates that process and makes it easier to find qualitative insights from our users! Game changing!

Congratulations on the launch @techwraith @jeffreykaine @rockinbinbin @silvialacayo @kmitch!! It's been incredible seeing your velocity of shipping and following along your journey. Don't sleep on Viable - they're solving a massive problem with a great team.

It is rare to see a team ship product as fast as Viable does. It makes me long to be back in a company as marketer so that I could use it!!! I want to experience the magic first hand.

Killer use case for GPT3

Hi PH! We’re thrilled to be sharing our work with you today, and thank you for being here to support us and explore what we’ve built! Viable lets you integrate with customer feedback channels like Intercom, Zapier, Zendesk, etc. You can then ask any question of your data, which feels super powerful when the alternative is sifting through thousands of rows in a CSV (I’ve been there!). In a way, it’s like a brain for all of your data. Ask it: “How can we improve calendars?” You’ll see a response like: “We can improve calendars by adding Zoom links, Hangout links, and making it easier to see other people’s availability. We should also allow users to view weekly and monthly views in addition to the default daily view.” You'll also see the pieces of data that formulated the response. The magic of our tool is that your customers are already talking. We help you hear them, and you’ll build better products for it. I am hopeful that Viable will help n number of products grow through our work, and that keeps me going. We’re so interested to see how it’ll help you find gems in your data. We’re so curious about the product decisions you’ll make along the way. Thank you @techwraith @jeffreykaine @kmitch @silvialacayo – the best team! ❤️

Congrats Viable team! The product looks awesome. It's more important than ever for companies to understand and react to customer feedback, and to put the customer first. Viable is a perfect tool for helping product managers and customer support teams on that mission! Integrating GPT3 makes it feel like magic as well!

Congrats to the Viable Team. I've known the founders for some time and believe they're a dynamic duo. Love watching them work together to build a truly transformative product. The product has evolved so much over the past year and I love where they've landed since it's a clear gap in the market. Look forward to using it for my own startup... as soon as we're big enough to earn that privilege!