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UserGuiding
p/userguidingThe easiest way to create product walkthroughs.
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Kevin William David

UserGuiding 2.0 — An easy way to show how your product works 😻

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UserGuiding helps product teams create interactive user manuals, without coding!
With better user onboarding, you'll increase product adoption and retention while decreasing your customer support costs.

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Muhammet Enginar
Maker
Hi Hunters, Muhammet here, CTO & co-founder of UserGuiding, I feel very proud of the latest version of our product. We built UserGuiding to take a very common hassle out of all makers - teaching how your product works to your users. Since our launch last year, we feel very lucky to work closely with hundreds of product teams and individual makers. Upon their very precious feedback, I gladly announce new features of UserGuiding: - Onboarding checklists with our Assistant, - More detailed customization with Themes, - More control over your guides via our panel. - ZIP Code, phone number and email validation for Input fields. - And the usage of global JS variables as custom attributes for segmentation. We are very curious about what makers think about the latest version of UserGuiding. We will be very happy to answer all of your questions. Fun fact: Out of 2.4M+ walkthroughs shown to end users with UserGuiding, 43% of users completed all steps of a walkthrough and 45% of users skipped guides on the first step.
Deniz Dündar
@muhammet_enginar you are doing an amazing job guys! :) userguiding has really helped us save great time and energy. we are greatful for your service.
Muhammet Enginar
Maker
@deniz_dundar Our pleasure to have you guys on board since the very early days. Appreciate kind words!
Roman Akhmetzianov
@muhammet_enginar great tool! We're working on providing better customer journey to our clients at dashly. Would be glad to connect and to make something together.
Muhammet Enginar
Maker
@roman_eaton appreciate it! Sure, happy to connect and discuss what we can make together. https://www.linkedin.com/in/engi...
Charles.
@muhammet_enginar how would you say your product compares to IORAD or Zendesk?
Osman Erdi Balcıoğlu

We're going to implement UserGuiding with https://juphy.com soon, we're working on it. It's a unique solution. Although we are a technology-focused team, we decided to use UserGuiding because of their smooth, easy solution! We do not need to deal with complicated user guiding development any more :) Sometimes, No Code = No Problem 🤓

Pros:

Easy and powerful, you can create advanced user guiding flows (truly advanced).

Cons:

UserGuiding promotion logo for the non white-label package is too big and colorful, it may be smaller and colorless(Black&White)

Osman Koc
Maker
Thank you so much @nicetr !
Greg Wehmeyer
1. Oh this looks cool, 2. Demo... check! 3. Price... OMFG! I will say it again, ALWAYS have a Freemium option, otherwise you alienate half of your potential market right out of the gate. Unless you are going for exclusive, you want to give everyone the chance to try out the product you've worked so hard on. Trying to recoup your investment on Day 1 makes you look unsure that your product can go the distance. I am trying to be helpful, not critical, I actually like your product and would love to see it succeed. Slow and steady, it's not a sprint.
Mert Aktas
Maker
Hello @gregw, thank you for your comment. We appreaciate it. Just sent you a message, we will be happy to help other startups!
Ramy
@gregw the price seems very reasonable to me compared to paying developers to build all this in a custom way from scratch and maintain it. They also have a free trial, so you can take it for a test drive and see if it works well for you. I’m not affiliated in any way, I just disagree that freemium suits every product and company at every stage.
Sam Johnson

Spent the day setting it up and have been very impressed. I encountered a few hiccups along the way which were resolved quickly by the support team - they even provided a bespoke fix to get around an issue with our site in particular.

Pros:

Easy to set up, Looks great, Very helpful team

Cons:

Slightly expensive, Trial of 100 monthly users isn't really enough to decide whether it's worth the cost (though I suspect it is).

Mert Aktas
Maker
Thank you for your review @samjohnson__, we definitely can increase the MAU limit on the trial accounts if it's asked. We are very glad that you liked UserGuiding!
Raphael Allstadt
I agree. Can you keep us updated on the adjusted MAU limit? :-)
Christian Arno
@samjohnson__ @mert_aktas Hello Mert, I'd love to see if you'd be willing to help me and team Pawprint in our efforts empowering people to fight climate change. Christian
Alptekin
Amazing product!
Muhammet Enginar
Maker
@alptekincan glad to hear that!
Batuhan İşlek

Strongly recommend UserGuiding to simplify onboarding process and inform users about your product.

Pros:

Best tool for onboarding users , Easy to use, clean guidance while using the product, Good customer support

Cons:

None so far

Kubilay Ceylan

I advice UserGuiding to startups i am working with. Many of them believe UserGuiding has a positive effect on their business since it helps customers to have a simple and efficient onboarding experience and is too easy to implement.

Pros:

Fully functional, user friendly and easy to use!

Cons:

Can be a little bit cheaper

Tolga Araboglu
our web app is built with Angular JS, does your tool work with it?
Muhammet Enginar
Maker
@tolgaaraboglu sure thing! We've built UserGuiding with React and it works well with the modern front end frameworks including Angular JS, React and Vue.
Mustafa Tandogan

wow!🤘🙏

Pros:

easy to use

Cons:

none

Devin Zander
We're currently using Appcues and I'm curious to hear in your opinion what your biggest differentiators are?
Leslie Heller
@zanderseo we looked into the same, however some of our URL structure and user roles did not work with Appcues. @muhammet_enginar does UserGuiding have logic around different user roles who log into the system because they may see different things in the software or no? Thanks!
Muhammet Enginar
Maker
@zanderseo In terms of product features, there are not much of a differentiation, I can say. What we invest most of our time on is customer support and the reliability of underlying technology. There are many cases we see our tool works as expected where our competitors’ tools can’t find elements. We’re a much younger company, more likely to respond to your feature requests and work with you one-on-one to solve issues you may face. And bonus; with competitive pricing. @leslie_heller There are segmentation tweaks on UserGuiding for software with multiple views, different user roles. We do also have custom range of options for step based URL targeting. I would love to hear about your use case in detail and see if we can help. You can schedule a time with me to discuss further using the following link; https://meetings.hubspot.com/muh...
TYT-AYT Fizik -Zor , XL Soru çözümü Yasi

very successful...👏🏻👏🏻👏🏻

Pros:

very successful

Cons:

very successful

Efe Helvacı

We've been using since beta and it's getting better and better. They value their users, also customer support serves very well :)

Pros:

Perfect onboarding solution for any product person. UI / UX is also very clean. Loved it 😍

Cons:

No cons so far but live demo could be better.

Luca Micheli

At Customerly we have been using UserGuiding since a while and we cannot be more happier than this :)

Pros:

Love the way you can build your tutorials

Cons:

None yet.

Valia Havryliuk
My congratulations with the launching! UserGuiding is great, I was looking forward to you! I'd love to see it in the Awesome Design Tools collection: https://github.com/LisaDziuba/Aw...
Mert Aktas
Maker
Hello @valia_havryliuk, looks really awesome! Thanks for sharing it, we'll add UserGuiding to the list.
Baptiste
Excellent tool, lead by a great team! Keep it up guys!
Mert Aktas
Maker
@baptistedebever Thanks a lot!
William Hu
This looks promising! Any discounts for student entrepreneurs? There's no way I could afford $82.50/month... haha.
Mert Aktas
Maker
Hello @williamhutech, thank you! I'll send you a private message. We'll be very happy to help student entrepreneurs. As we are also a team of friends from college, all of us used to dream to be entrepreneurs!
Ahmet Can Türkoğlu
Best tool I have been used before, for onboarding users , very simple to use, clear guidance while using the products, and also there is a very good customer support. Realy useful, it is best recomended.
Roee Oren
Great company! their product is user-friendly and offers a very competitive price-point. The team and founders were super helpful and attentive to required adjustment.
Muhammet Enginar
Maker
@roee_oren1 thanks man, always a pleasure!
Martin
Ah, if only I knew about it few months ago! Great product! Did you do your ad by yourself or used some software to generate it?
Alican Bektas
Maker
@marcin_brukiewicz Hi Marcin, it is completely self-made. There are some tools out there to create such ads but we were not able to find the one that fit our needs. For our case, doing it manually felt like the best option.
erwin blom
@marcin_brukiewicz @alican_bektas @vamshi4001 Do you have a url? Googling doesnt bring me there ;-)
Kyle
Is there any plan that isn't $80+/month?
Mert Aktas
Maker
Hello @kraftykyle, I've just sent you a message. We are happy to help other startups!