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Resource Center by Userflow — Always-on, contextual and personalized help widget
Userflow's new Resource Center lets your users access help directly in your app.
The Resource Center expands to a list of customizable blocks that enables users to search your existing knowledge base, find and start Userflow flows/tours on demand, and more.
The Resource Center expands to a list of customizable blocks that enables users to search your existing knowledge base, find and start Userflow flows/tours on demand, and more.
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Aleksi Halsas
This looks interesting and is actually quite close to what have been looking for.
But it seems you dont have chat features yet right?
Like atleast for us at Trustmary ideal would be to combine features you have with inapp chat. Do you have chat features on your roadmap?
We are currently using Intercom for similar use case :).
Also as feedback, I think the pricing should scale a bit better. With those prices I have to straight away commit to changing completely from current software, but if there would be a freemium/cheaper plan that only allows very limited use in terms of volume, I would probably try it out straight away.
Technically free trial could do it, but as I already know would have to move a lot stuff there after trial to really continue it, it is a bit too much of a hazzle in my mind.
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Hi Aleksi :)
We're not a live-chat provider - the resource center works great with your existing provider such as Intercom or the likes.
Besides the resource center, we can do much more onboarding stuff, like flows (guided tours), checklists, launchers/hotspots, and no-code event tracking.
For pricing, you can also check out userflow.com/bootstrapper if that applies to you.
Enjoy your day!
I liked this as a suitable alternative to intercom for onboarding flows. Nice UI as well. Congrats on the launch @sebastian_seilund
Hello PH friends!
This is the feature we've been most excited about announcing for a long time.
Lots of apps (think Figma, Notion, Mercury) have this (?) help icon in the lower right corner. Clicking it, lets users access docs and see contact information. We wanted to give this to our customers, but in a no-code way and with the ability to make it contextual (e.g. based on current page) and personalized (e.g. based on user role).
So that's what we built! Have your developers install Userflow.js in your app, and in just a few minutes you can publish your own awesome interactive help widget. Users can search through your knowledge base. They can find and start your Userflow flows (guided tours) on demand. It also seamlessly integrates with your live-chat provider.
Sign up for a free trial at https://userflow.com. You can preview it directly in your own app without installing anything. It's that easy.
If you want to see a full video walkthrough of Resource Center, then I made this one for you: https://www.loom.com/share/1b81c...
So clean and crisp, we were looking for something where we can experiment with our user onboarding faster - thanks for sharing ;)
Userflow is great. We've built 4 customized onboarding flows with it as well as our cancellation flow (which has already saved us a bunch of MRR) using Userflow. We're also starting to experiment with product tutorials at the point of usage.
Can't wait to try the resource center!
@aleem_mawani2 thanks for sharing this. We are excited to see what you can do with the resource center
Userflow is by far the best product tour company out there (I've used Intercom, Appcues, Userpilot, etc.). Once you try it, you'll never want to use another tool again 🤩 The Resource Center is a great addition to an already great product! Congrats Sebastian and Esben ⚡️⚡️
@franciska_itly Thanks Franciska, we will do our best to continue on this path
We at Juice Analytics are very excited about the new Resource Center feature. I've spent 10 minutes experimenting with it and already have a long list of things I want to do with it. Sending guidance that is personalized to each user's journey and available when the user is ready to receive it is potentially game changing. The options to make our overlooked documentation more accessible and searchable and to start the Intercom chat process from the Resource Center make my heart sing. The Resource Center will help eliminate some of the onboarding clutter that can be distracting to new users of Juicebox. Well done, Userflow! 👏
@susanmbrake This sounds awesome. We are excited to see you build this
Huge fan of Userflow. Esben has always been there to assist us - they truly have an exceptional product. Congrats on the new feature guys.
The product is amazing and super intuitive. The new additions to the Userflow platform combine and link much-needed functionality to greatly assist in delivering a world-class customer experience! Looking forward to adopting this side of the product too 👀 Well done and congrats on the launch!
..just about to sign off on a new onboarding solution for a new SasS and wow better hold off, thanks for sharing
@andrew_broadbent2 glad you like it. You can do a free trial on userflow.com
We added The resource center to our product and were very happy with what we saw. We were able to keep all of our guides and flows in one easy to access place, create onboarding checklists, link to our live chat and support center documentation too.
Early feedback from our customers has been extremely positive. I expect that Resource Center will help our customers to be able to onboard much quicker and then self-support or find supporting documentation with ease.
One thing that really impressed me was how easy the tool was to launch. All previously made lists and flows were added with ease and I was able to publish in less than 30 minutes.
A very useful product. Congrats @sebastian_seilund and team.
@kapilgadhire Check this out.
Userflow is a great product that punches well above its weight.
One of the challenges we face when using multiple 3rd party tools is finding ways to introduce them into the experience in a consistent and seamless manner. Userflow's resource center helps greatly by allowing us to have single point where users can start guides, complete checklists and access support content. If that's not enough we are able to personalise the info we show using our custom attributes. Looking forward to exploring the options this opens up in our product.
The thing I love about Userflow is that they read my mind. I was dreaming of an in-app widget with customizable sections and boom - there it is! Easy to set up - as everything in Userflow - with powerful customization. We were able to launch it very quickly and we already see improvements across our activation metrics. Giving users different ways to learn and making the resources relevant and available inside the product is the way to go! Thank you @seilund and @esbenfj !
We tested out user flow one afternoon. By the evening, we had it integrated into our product, and by night we signed up as a customer. It's a fantastic product that leaves the competition to dust. UX is superb so is the flow. I strongly recommend this product.
Looks simple and even visually adaptable to the website so it blends in. Great work!
@maxine_buchert yes you can customize the look and feel in our advanced theme editor
Hands down the best onboarding product out there. We've been using Userflow for more than 6 months and love how easy it is to build & iterate on product tours.
Congrats on the launch Userflow team!
Loving the new Resource Centre. Looks great, impressive customisation..everything you expect from the Userflow team!