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Tidio — Live chat bot to boost customer engagement and sales
Tidio is an intuitive, no-coding chatbot tool that improves your live chat with automation that you can control.
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@jmarovt We even experimented with internal Chatbot University (we used Appcues for that), and check what video content we had - 🚀
@socialmemos Thanks! Hope it'll boost customer support agents' productivity :)
Very interesting product. I want to use it in my current project. How big is the possibility of adjusting the bot to your needs?
@tomaszjanusz you adjust everything you want - flows, nodes, messaging. Anything & everything.
Looks interesting...what will happen if the customer says "I want my money back". Will your chatbot connect it with a refund and give him the right answer?
@iwona_gontarska There are 2 options:
1. (AI chatbot) You can set up NLP chatbot that will detect the phrase "I want my money back" and will proceed with the right text flow;
2. (Bots In Conversations) You as an operator will see this customer's message and you will trigger the right chatbot.
So yes, the chatbot will give the right answer but you as our users decide which kind of bot starts.
@eugenehp Glad to hear that! Do you have an experience with chatbots? I'm asking, because Bots In Conversation approach raised on chatbot sceptics' feedback and I'm wondering how it address all these pain points :)
@przemyslaw_szustak Oh yes, countless integrations with dialogflow and other custom AI/ML models and voice/IVR things.
Love your conversation builder. It would be great to add some predefined templates (Sales, Support, BizDev).
@eugenehp Id' love to learn more about predefined templates that you'd like to use. Can you drop me en email at p.szustak@tidio.net? We can discuss it :)
@stefano_marchetti Glad to hear that, Steve! I'd like to take this opportunity and ask for additional feedback - is there anything in your mind that we could improve to make our tool better?
Cool way to train using no-code, much appreach the approach. Congrats on the launch!
@bogdan_ionita No-code is the next big thing! OR it's already the big thing :)
Howdy Product Hunters! 👋
Are you a team human or team robot?
It's Przemek here, from Tidio Chatbot - a free, no-coding chatbot builder.🤖
We're thrilled to announce a new exciting feature that helps online store owners to supercharge their customer service ➡️ Bots In Conversations!
“Chatbots instead of human agents? Meh!” - we’ve all heard that before.
But—
Imagine if you could bring chatbots and humans together to provide both— a real human interaction plus smart chatbots to step in and take over the repetitive tasks when needed. Sounds useful?
Well, that’s exactly why Bots in Conversations came into life. And… it seems like Team Human & Chatbots makes up for a pretty good combo (challenge us!)🚀 🚀
Here’s what comes with it:
✅Saved time
You can automate the most repetitive questions and requests.
✅ Higher efficiency
Your support agents can handle a few customers at once and resolve their issues faster.
✅ Better customer experience
With a human-chatbots combo, you can take care of your customers’ needs without compromising your service quality.
PS. To use promo code go to https://bit.ly/2QSrE68
What do you think? We are eager to hear your feedback. Thanks!
@adam_zaczek Thanks for the feedback! Glad you enjoy the design, we put a lot of effort to UI & UX in Tidio.
Hi Product Hunters!
Supporting your customers can be easier and quicker!
Try automating your repetetive responses in Tidio and still control the conversations!
We're waiting for your feedback!
We are like 99.99% on the Tidio train, the only feature we were missing when we tried it out was the ability to have the bot greet customers with a name/face above the message. (Our experiments suggested it had a measurable effect on conversion.)
Gotta say though, Tidio is amazing. Beautifully designed, great product, great features.
@karan_kanwar Thanks for the feedback! Do you mean that you missed personalising bot' appearance (to imitate human)?
@przemyslaw_szustak Yes! If there was a way to add a picture & name above the bot message that's sent on page load, we'd definitely make the switch. (That, and an SDK to read messages via Javascript, though I think there's already a way to do that.) Right now we use Freshchat, but it's generally not as good, and over triple the price.
@karan_kanwar That's why I decided to share our bots in PH 🙋 To collect such valuable feedback. We'll investigate it further and hope we'll be able to improve it in the distant future :) Thanks!
@benoit_chambon thanks for the feedback! Indeed, it's just a few clicks and bots are ready to use :)
All startups like to stimulate customer engagement, this is a great idea and the design looks great! Maybe i'll try for koinju.io
@nazim_m Engagement is the king! It's the foundation. Chatbots are a great tool for stimulating customer engagement. BTW. koinju.io looks much better than coinmarketcap!
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