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AI Assistant for customer-facing teams
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Sharath Kuruganty

Threado AI - Instant answers to queries on Slack, Discord & web

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Create your custom trained AI in minutes. Train it on your knowledge base, support doc URLs, PDFs, and community conversations. Install it on Slack, Discord, your website and provide instant responses to customer queries.

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Sharath Kuruganty
Maker
📌
Howdy Product Hunt 👋🏼 Close to a year ago, we launched our main product on PH. We received an overwhelmingly positive response from the community and everyone who believes in community building. I still remember the day - it was amazing! Today we are back with another bang 💥 It is an important day in Threado's history. The team has been working hard on this solution for months, and I'm super proud to present Threado AI to y'all 🤖 For the first time, AI is going to elevate your community support like you never imagined before, and we are fortunate to bring this to you 💪🏼 The bot makes it ridiculously easy to train all support information and allows you to install it on your website as an embed or directly to your Slack/Discord community. Give a taste of instant support for your customers, peers, and community members with Threado AI. We are super stoked(about the intro video😉) and nervous(about the product) at the same time to launch on PH today. We would love to hear your feedback and ideas on how we improve. Drop a comment or an emoji ❤️
Savian Boroanca
@5harath, simply fantastic! 🤩🤩🤩
Imam Suyodo
@5harath Hallo all
Vladislavs Sprengels
@5harath Congratulations on the launch!
Radu Tudosescu
@5harath This is quite a product or as I like to say, the product of the future! congratulations on your launch! good luck, guys! 🤞🚀💪
Sharath Kuruganty
Maker
Appreciate the kind words @radu_tudosescu!
Pramod Rao
Maker
Hi Product Hunt community 👋 Super stoked to bring to you Threado AI - your support sidekick. We want to empower community builders, startups, makers, and creators like you with the tools to help you provide support to your customers wherever they are. That’s why we built Threado AI, the intelligent sidekick that provides instant support anywhere - Slack, Discord, inside your product, or even on your website. Problem Over 800+ global community-led companies have used Threado over the last year to create a better experience for their customers on Slack, Discord, and other platforms. A common thread we observed was that customers or community members often ask questions which were either answered before or was already answered in the product or brand's documentation or support URLs. Yet it would take several minutes, hours and in some cases days for them to get the right answers. Reminds us of the classic "Please hold. Your message/call is important to us." situation we all have been through at some point in our lives. Support doesn't have to be this sloppy. Solution With Threado AI - our aim is to help you provide instant and automated support that delights your users and customers. 🤖 Train the AI with your knowledge base, support URLs, documentations, PDFs, and community conversations 🤝 Install it on Slack, Discord or embed it on your webpage and provide instant support anywhere 📈 Understand your customers' needs, visualize your sidekick’s performance, and train it to improve and learn constantly We've made it super easy for you to set up your custom trained AI in minutes. We loved building Threado AI and bringing it to you. We also had a blast creating the (scrappiest) launch video. Check it out, take Threado AI for a spin for free and let us know your thoughts! Peace out! 🖖
@prao25 Amazing work guys! Congratulations on the launch.
Savian Boroanca
@prao25 👏👏👏
Lakshman Pasala
@prao25 , Congratulations on the Launch 🚀
Pramod Rao
Maker
@lakshman_pasala congrats to you too! 🚀
Radu Tudosescu
@prao25 This is quite a product or as I like to say, the product of the future! congratulations on your launch! good luck, guys! 🤞🚀💪
Savian Boroanca
Hey @5harath, @prao25, and team, your new toy is pure gold! Thank you for allowing me to become a beta tester. Threado AI provides instant value, and it gets better and better. I am the happiest customer there is and I will keep on providing feedback. You guys and gals are one of the greatest teams out there. Keep on doing what you are doing! 🙌
Shalini Nair Tekwani
Maker
@5harath @prao25 @savian_boroanca Thanks for cheerleading for us always, Savian! Also - super grateful for being one of early testers and sharing your valuable feedback!
Pramod Rao
Maker
@5harath @savian_boroanca thanks so much for sharing feedback always. Keeps us going! Looking forward to improving this further! 🙌
Carla Kargaard
Frejin Arooja
Launching soon!
The video is banging! 😂😂😂😂
Pramod Rao
Maker
@frejin haha thanks so much!
Shalini Nair Tekwani
Maker
@frejin Thanks Frejin! Please do test out the product and let us know your feedback :)
Sharath Kuruganty
Maker
@frejin right?! Thinking to release a track on Spotify 😂
Pavithran Chidambaram
Huge props to the team! Crafting custom-trained AI this quick and versatile is a game-changer. Big thank you for this genius solution! 👏
Shalini Nair Tekwani
Maker
@pavithran_chidambaram Thank you for that feedback! Would love to hear your experience after using the bot!
Pramod Rao
Maker
@pavithran_chidambaram yes, we plan to add workflows to this going ahead. Thanks for the feedback!
Alex D
Finally, the product we deserve. Great job guys!
Sharath Kuruganty
Maker
@alex_dyadischev thanks for being a fan 💪🏼
André J
Obvious question when integrating AI with company data. How is privacy handled?
Pramod Rao
Maker
@sentry_co your data is secure with us. We are SoC2 Type 2 compliant and all data is encrypted. User can request for data deletion anytime.
André J
@prao25 Do you have any privacy page, data declaration webpage etc?
Pramod Rao
Maker
@sentry_co yes, it is in our website footer.
Shreman Shrestha
Blown away by Threado AI! Have tested it a number of times pre-launch and very very excited to have it live on Lenny's Community! Kudos Pramod & team!
Shalini Nair Tekwani
Maker
@shreman_shrestha1 Thank you for the feedback and for being one of our early testers :)
Pramod Rao
Maker
@shreman_shrestha1 cheers, Shre! Has been great to work on the feedback and see it shape up. Looking forward to keep improving the experience 🙌
Cyril Gupta
Congratulations Sharath! Looks like a cool product
Pramod Rao
Maker
@cyriljeet appreciate the feedback!
Adrian Steriopol
I love it <3
Shalini Nair Tekwani
Maker
@adriansteriopol Thank you Adrian for your support :)
Pramod Rao
Maker
@adriansteriopol love to hear that ❤️
Aditya Mohanty
Looks amazing, congrats on the launch!
Pramod Rao
Maker
@aditya_mohanty cheers, Aditya!
Shalini Nair Tekwani
Maker
@aditya_mohanty Thank you Aditya for the feedback :)
Mukunda NS
Congrats Prao and Team on the launch! Great product
Pramod Rao
Maker
@mukunda_ns appreciate the support Mukunda!
Shalini Nair Tekwani
Maker
@mukunda_ns Thanks Mukunda! Appreciate your support.
SOURABH UPRETI
Full marks for the video. Congratulations on the launch @5harath
Shalini Nair Tekwani
Maker
@5harath @sourabh_upreti Thank you for the support Sourabh! :)
Pramod Rao
Maker
@5harath @sourabh_upreti waiting for full marks for the product 😀
SOURABH UPRETI
@5harath @prao25 I've sent you a connection request on LinkedIn. I'll share the report card over DM once accepted. 😂
Pramod Rao
Maker
SOURABH UPRETI
@5harath @prao25 Check DM.. sent you a report card
haider ali khan
Congratz @prao25 on the launch 🚀 All the best. Really brilliant video 🤣 out there.
Shalini Nair Tekwani
Maker
@prao25 @haider_ali_khan1 Thanks for the support Haider! :)
Pramod Rao
Maker
@haider_ali_khan1 we had a blast making the product (and shooting the video)!
Devashish Mamgain
Congrats on the launch For community answers, how will it distinguish between right/best answer vs others?
Pramod Rao
Maker
@devashish_m great question. It currently checks for similar questions asked and summarises the responses from the discussion. It does a great job of pointing to the threads that are relevant to the question asked. Not sure if there is an easy way to determine the right answer - we could use signals like responses from the one who posted the question, reactions to responses etc.
p koka
Really cool idea. We tried building this ourselves, and its significant effort. Added to our community slack
Shalini Nair Tekwani
Maker
@praveenkoka Thanks for the feedback! Looking forward to hearing about your experience with Slack!
Adriana Virlan
congrats on the launch 🚀 amazing product!
Shalini Nair Tekwani
Maker
@adriana_virlan Thank you Adriana! Feel free to let us know if you've any feedback.
Garen D Orchyan
Best of luck and congratulations 🎉
Pramod Rao
Maker
@orchyan thanks, Garen!
Jami Abhinash
Congratulations on the launch 🎉🚀
Shalini Nair Tekwani
Maker
@iamabhinash Thanks for the feedback Jami!
Huy Doan
Congrats guys on the launch! Love the idea. I will try it later with our company community then
Pramod Rao
Maker
@huy_doan_quang thanks, Huy. Let us know if you need any help in setting it up. Would love to hear your feedback.