@chrisalexwilk @chrismessina Interesting. I'm following the bot space so we can learn if there's value in this for our clients. Will watch this closely.

@chrisalexwilk what's your take on other news bots in the space, especially those with a native component like Quartz?

@chrismessina It did some user research on our competitors bots. We found that the linear conversation format was delighting at first, but then very jarring after a few more times (especially for our use cases). We still have a lot to learn. You can be very creative with conversational interfaces. Our users are new to chatbots and have to be taught the potential value of them. I don't think anyone has got it right yet, but I can definitely see native apps having a chat / voice element built in as it's brilliant for content discovery. We're writing up our findings on our developer blog. Here was our first from our first discovery sprint: https://www.theguardian.com/info... We've got some fun ideas to test that bring our stories to life, but we need to build an audience on the platform first.

@tomflemming Yes - it's definitely in our sights. We can iterate faster on one platform.