Syncly (YC W23)
Unlock hidden insights from customer feedback
Start new thread
Michael Seibel

Syncly (YC W23) - Spot weak links in user journey, prevent churn

by
Get real-time product and operations insights from daily customer feedback across various channels. Syncly AI offers actionable insights, providing full visibility throughout user journey so you can take proactive actions before customers churn.

Add a comment

Replies

Best
Joseph D. Lee
Maker
📌
Hello PH Community, I’m Joseph, Co-founder & CEO at Syncly. From our last launch at Product Hunt, we were overwhelmed by the support the PH community provided us, and it had a remarkable impact on our product as well. Thanks to the PH community, we were able to partner with hundreds of companies. Today, we’re excited to share new capabilities that help companies provide exceptional customer experience. Syncly can help you if you look to: 📈 Actionable insights without manual tagging: Centralize all customer feedback, such as chats, emails, surveys, and reviews, and surface hidden product and operations gaps by auto-categorizing them in a minute. 😡Dynamic sentiment analysis: Understand what drives negative customer experience across user journey and take proactive actions to prevent churn. 🔍Search AI: Ask any critical business questions to Syncly AI and get answers in seconds. 📊 Dashboard & charts: Customize dashboards and charts with purpose and share them across the team to align quickly and take more action. Syncly can help you if you are: - Customer Experience team with thousands of customer feedback, and having trouble analyzing them. - Product team looking for product insight from different sources (chat, reviews, calls, NPS surveys, etc) - Domain: Tech-enabled services (Proptech, Healthtech, Legal tech, etc), Consumer Apps, B2B SaaS, E-commerce, Hospitality, and etc. Check out our website, https://syncly.app/ for more details, and book a call with Syncly founders for free trial: https://syncly.app/demo. We’d love to give back the support we’ve received from the community, so feel free to contact us if we can be of any help. We appreciate your support through upvotes & comments.
Andreea S.
@joseph_lee08 Great job with Syncly’s launch! 🎉 Centralizing feedback and providing actionable insights is so crucial
Antoni Kozelski
@joseph_lee08 Congratulations on the release of Syncly! Syncly helps to save our working time
Steffi Nicolaïdes
@joseph_lee08 wow that's amazing!! What are your advices on how to launch on PH then? I created a SaaS, www.mayze.io/en/, I'll go check on your product!
Joseph Abraham
@joseph_lee08 Well done on the launch! Wishing you continued success and innovation. What feedback are you looking forward to the most?
Joseph D. Lee
Maker
@andreea_staicu Thanks, Andreea. Agreed - creating a single source of truth for customer feedback is the first step!
Ace
We must know where we went wrong, this is very important. Congrats on the launch! What does AI's automatic classification mainly rely on? Is it based on the keywords mentioned in user feedback for classification? For example, if a user says it's a bit troublesome to use, how do we pinpoint which specific feature they are referring to?
Alex
Maker
@oldmann These are great questions! Thank you so much for the questions. I'd assume you have a very good understanding on how AI works. I think many of you must also be also curious about this as well. AI's automatic classification is based on user intentions. User can edit prompt(which is already generated by our AI), use keyword and tags in the data, to train our model to understand what user intends to capture with a specific issues/topic. More data, better accuracy, and ultimately can pinpoint to specific feature based on training with all the existing feedback. Syncly AI does curate a list of trending themes based on your data from the get-go. Nevertheless, if user wishes to setup a taxonomy, it can also be implemented quickly with minimal training. Hope you find this helpful. Please feel free to ask more questions or schedule a call with us to find out more how Syncly works! :)
Tanay Kothari
@oldmann @alex_in_the_bay Ah, makes sense. Love that all of these details can be personalised to such a high degree. Kudos!
Tony Han
Love seeing these products that make finding evidence to tackle certain use cases and features easier and data driven. Compared to a few other apps, I in particularly like how you can see NPS score trend and tackle by group, and ask questions about the feedback if you want to learn about a certain topic. I think it'd be cool if in each category, the keywords that caused a certain feedback to be tagged a certain topic can be highlighted - this way, the user can quickly double check the tagging accuracy. I think it would also be cool to see a declining NPS alert so you get to the customers before they left a really bad review. Congrats on the launch @joseph_lee08 and team!
Alex
Maker
@tonyhanded Loving your feedback and advices!! We will share with the team to make sure we deliver on those points you mentioned. Thank you so much Tony!!
Luke Bae
Maker
@joseph_lee08 @tonyhanded Thanks for the fantastic feedback, Tony! We're always striving to improve the quality of AI classification, and it makes sense to offer users more options to double-check. Additionally, Syncly offers dynamic sentiment analysis, eliminating the need to depend on hard-to-obtain NPS scores to identify high-risk customers.
Tony Han
@joseph_lee08 @lukebae - yeah that's a good point. NPS is very hard to trust sometimes. Often it requires the PM to read into the detailed feedback it self.
Tony Carter
Hey Joseph and the Syncly team! 🌟 The new capabilities you've introduced sound like a massive upgrade! Centralizing all customer feedback and providing actionable insights without manual tagging is a huge time-saver and game-changer. The dynamic sentiment analysis and AI-powered search feature to answer critical business questions on the spot are exactly what teams need to stay proactive and reduce churn. The customizable dashboards and charts enhance team alignment and actionability remarkably. Syncly’s solutions for Customer Experience, Product teams, and various domains like Proptech, Healthtech, and more are incredibly valuable. Excited to see how these new features will elevate customer experiences and drive business success. Outstanding work, team! 🚀👏 #Upvoted P.S. The free trial offer and the personal touch of booking a call with the founders are fantastic! 🙌😊 @joseph_lee08
Alex
Maker
@tony_creator Wow thank you so much Tony for the love!! Would love to be helpful to the teams on PH with free trials! :)
Olivia Rose Thompson
Congrats on the launch! I like the idea of using AI to surface actionable insights. Looking forward to seeing how Syncly evolves!😄
Luke Bae
Maker
@lucasbenjaminfoster1 Thank you for your kind words, Olivia! We have many more awesome features to deliver in the near future. Please stay tuned for our journey.
Kyrylo Silin
Hey Joseph, How does Syncly handle multilingual feedback? Many companies operate globally, so being able to analyze feedback in different languages could be a big advantage. Do you have any plans to integrate with popular CRM or helpdesk platforms? Congrats on the launch!
Alex
Maker
Hi @kyrylosilin ! Thank you for your great questions! Syncly is language agnostic platform. However, all of the AI output like reports, summary, suggestions, etc would be in English. We have users taking feedback from 4-5 different languages from French to Japanese! Yes one of our core values is to centralize customer feedback data. So we integrate with many tools including CRMs like Salesforce, Hubspot, and partnering with helpdesk platforms like intercom, zendesk, front, Atlas(YC), etc, even review sites and call recording tools! Any particular platforms do you have in mind?
Hasmik Ananyan
It's not just about collecting feedback; it's about using that data to improve our products and services 🏆
Luke Bae
Maker
@hasmik_ananyan2 That's absolutely true. Syncly offers a range of features, including dynamic sentiment analysis and Search AI, enabling users to take action based on insights.
Morgane Granier
Congrats on the launch of Syncly AI! 🚀 Real-time feedback and actionable insights are game-changers in today’s fast-paced market—getting ahead of potential churn before it happens is such a powerful capability. Loving the focus on user journey visibility; it’s like having a crystal ball for customer happiness! Looking forward to seeing how Syncly AI helps teams stay on top of their game.
Luke Bae
Maker
@morgane_glt Thank you for your kind comments! It seems like you'll be launching your products soon, we'll be glad to support your launch as well :)
Richard Song
Wow, Syncly is a powerhouse for customer experience teams! The auto-categorization and dynamic sentiment analysis features are particularly impressive. @joseph_lee08, I'm curious about how customizable the dashboards and charts are—can teams tailor them to meet specific business needs? Can't wait to see the impact this tool will have on reducing churn! Go YC Alum!
Alex
Maker
Hi @renchu_song ! thank you for your question! Our dashboard is customizable and you can create multiple ones with relevant, customized charts for each team and each initiative. For example, our customers create ones for their engineering team, product team, then create initiative based dashboard like churn analysis or customer segmentation deep dive. Hopefully this answers your question. :) Happy to answer more!
Linxin Li
Congratulations on the launch! By the way, could you share what sets Syncly apart from other analytics tools like Amplitude and PostHog?
Luke Bae
Maker
@linxin_li Thank you for the great question, Linxin. Syncly is not a product analysis tool; it's about real feedback from customers. Syncly detects negative sentiment from customer feedback, and lets you take proactivce actions before customers churn.
Bilal Asif
@joseph_lee08 first of all congratulations on you launch, Hunted by @mwseibel, I have been active for the past 2 months on the platform but had not seen him be a hunter. Would love to get to know what was the back story behind Syncly, What motivated you to work on it in the first place?
Joseph D. Lee
Maker
@bilalasif Thanks Bilal. We started this idea because it was the pain when I was running a previous startup, and working at a big tech.
Stacey Connolly
This is something I'd definitely recommend to others in customer success.
Luke Bae
Maker
@stacey_con_nolly Thank you, Stacey. We would greatly appreciate any referrals!
Tim Hillison
This looks very promising @joseph_lee08 and gon_lee. Congratulations on the launch.
Alex
Maker
@tim_ep1 Thank you for your support Tim!
Star Boat
Love what Syncly is doing! Can you share an example of how a company used your insights to successfully prevent churn? Would love to hear a success story! 🚀
Alex
Maker
@star_boat Hi! This is a great use case. Would love to refer you to our blog posting which highlights our churn prevention with our actual customer! https://syncly.app/blog/boundles...
Andy Hwang
Looks promising! I like how Syncly AI centralizes feedback from multiple channels. One thing I'd love to see is integration with popular project management tools like Jira or Trello. That way, teams could easily turn insights into actionable tasks. Also, it'd be cool if there was a mobile app for on-the-go access to these insights. Keep up the good work!
Alex
Maker
@andyroamer Thank you so much for your awesome input!! We've heard this before. You are spot on! We will definitely keep your input in mind as our product evolves!
Timoteo Perez Hernández
Not sure how I feel about yet another tool claiming to solve churn issues, it’s not clear how this AI is different from what's already out there, feels like more of the same if you ask me, also the real-time insights sounds good but do we really need AI to understand customer feedback, curious to see how it plays out but can't help but be skeptical, anyway let's see if the founder can prove us wrong
Alex
Maker
@bizstrategist Thank you for your input Timoteo! :) If volume of customer feedback is small, teams can keep track of issues across user journey. We think AI is best at solving scalability issue that many of our users experience when they cannot keep hiring people to solve this issue. Teams wanted to work more efficiently, focus on things that matter more, but didn't want to lose sight of customers. That's when we come in. :)
qilong
Congratulations to Syncly on launching on Product Hunt! It looks like a great product, providing real-time customer insights for businesses. Looking forward to seeing how it helps companies improve their customer experience. Keep up the good work!
Luke Bae
Maker
@qilong Thanks for your support!
Zoe Vivian Thornton
Syncly AI is a game-changer for businesses looking to stay ahead of customer needs. The real-time insights into customer feedback across multiple channels are incredibly valuable, and the actionable recommendations provide a proactive approach to preventing churn. The way Syncly offers full visibility into the user journey really sets it apart from other tools in the market. As the founder of Toolful.ai, I’ve already added Syncly to our curated collection of must-have tools for businesses. You can check it out here: https://toolful.ai/t/syncly. Great work, Syncly team! Excited to see how this evolves.
Alex
Maker
@zoevivianthornton Omg. Thank you so much Zoe!! This is an honor. We'd love to be helpful to PH community and anyone looking to gain visibility into cusotmers. :) !!
Zoe Vivian Thornton
@alex_in_the_bay Thank you! This is what we should do and what we expect.
Ditarth Desai
Congrats on the launch of Syncly AI! This is a huge step toward smarter customer engagement.
Alex
Maker
@ditarth_wbs Thank you so much for the support! :)
Asher Dorian Thorne
Sounds like a super useful tool for any team dealing with customer feedback! Just checked it out and it looks promising. Congrats on the launch.
Luke Bae
Maker
@asherdorianthorne Thank you for the support!