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Stonly Knowledge Base — Interactive knowledge bases and help-centers
Stonly has reimagined the knowledge base to make it powerful and present. Stonly’s KB is full of interactive, step-by-step guides that are a more effective way to share information. The Stonly KB can be embedded or displayed by widget.
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Alex. Delivet
Hunter
I'm following Stonly for a while. I'm really impressed by the velocity they have and the hability to launch new features like this awesome Knowledge base. Gg @alexisfogel and @dabrowski_kris
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Hi everyone and kudos to @alexd for hunting us.
We are thrilled to be on Product Hunt today for a second time and with a totally new product. We launched a last year (we were product of the month last July: https://www.producthunt.com/post...). Thanks to this we had a lot of people trying our product and integrating guides on their help-centers. We are been super impressed by the quality of what people did and the result they got with their customer. Thanks to all for the support.
So here we are again today and we are glad to announce a new product that came right from customer requests: the ability to generate full knowledge bases directly with interactive step-by-step guides. Basically, it means that all your knowledge base can become interactive and benefit from the following:
• Step-by-Step articles
• Powerful search at a step level (so people can jump right to the solution).
• Unlimited sub-categories
• Full customization
• Right management and versioning
• Multi-languages (including RTL)
• Detailed analytics
Eating our own dog food, you can see how it look on our own website: https://help.stonly.com/
It can be used both for external and internal purposes and linked to any CRM system like Zendesk or Frontapp.
Not to mention that it can live in a widget version too on any page of your website (look at this: https://www.loom.com/share/4c8f2... ).
Anyway, very happy to talk about it. Please leave a comment if you have a question about it.
Fanboy alert: love what @alexisfogel & The Stonly team are doing to change how product knowledge is shared to users.
Brilliant product, the step by step interactive visual guide makes it easy to explain anything for my customer. Can't wait to integrate it into my products. Congrat for the launch!
Congrats @alexisfogel and team!
Having built a few of these products (inside Red Hat and then Corilla) I just love seeing beautifully designed products tackling the critical issues of knowledge management among teams. Since we wound down our projects, I've been really enjoying amplifying others, and Stonly is one getting me excited recently.
I do want to ask though... what's your long view in solving knowledge management for users mid-context? We see a constant ebb and flow of static site options for technical teams, or over-priced and bloated "customer support" platforms that dump content everywhere... but I feel excited when I see Stonly focus on the user's knowledge needs in the context of their intended creative journey. Would love to hear your thoughts/goals here :)
@davedri To me this is about providing the right information at the right time. For too long, help content was considered as a second class citizen and docs was written because people "had to" create one. Today, I am glad companies realize that help-content is part of the overall customer experience and require attentions. Optimizing help-content is not only going to reduce support cost, it is also improving adoption, engagement and retention.
Stonly feels like magic because the team behind it put a ton of work into making the user experience the #1 priority. It’s slick, beautiful, and easy to use. And for those of us non-developers, it gives us that special “wow, I just made something awesome from scratch” feeling. Kudos to the team - can’t wait to see what’s next!
@monsieurfred It's all about the customer experience and the more consistent the experience, the better
So impressed with the velocity of this team. Search right to the step, not just the article, and from a chat widget vs having to go to the KB is a game-changer, to me.
If I want to help people understanding someone else's online tools, could I use Stonly for that too?
@erwblo yes either you can create guides and share them or if the people are ok to install an extension you can make Stonlies popup directly in the tools you want to show.
When Alexis does something, you can be sure it'll be brilliant. Congrats the whole Stonly team for reinventing how knowledge is shared internally and externally!
This looks really great team! Congrats on the launch!
I'm curious, as you think about the knowledge management problem, do you have any particular focus on internal facing knowledge vs. external facing knowledge?
Also, how do you think about ensuring that these beautiful step-by-step guides stay up to date?
Stonly makes it super easy for our customers to find answers and solve their problems. Integrations with support systems make it even easier to integrate into our processes. Congrats @alexisfogel and the team for the great execution!
Congrats to the Stonly team on this exciting launch! Love the innovative and clean design, can't wait to see how the product continues to develop.
Really love the product, I like the simple and minimalistic interface. Super relevant when you'd like to provide a high quality support and not only, can be used externally as well as internally. Nice job!
Great team developing an amazing product ! Congratulations for this next step ! Can’t wait to see Stonlies everywhere on the web.
@sendpilot1 Hi, could you tell me what link you are talking about? Feel free to also reach out from our chat on the website so that we can assist you.