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p/spokkSocial platform for market research and validation
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Samesh Wijeweera

Spokk - Customer experience management for small businesses

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Spokk helps businesses collect & manage customer feedback turning private feedback into public reviews using AI. Close the feedback loop with replies, send coupons increasing response rates, boosting online reviews and customer satisfaction.

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Samesh Wijeweera
Maker
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Hey guys, Samesh here, the founder of Spokk. Wanted to let you know about some big updates we've been working on. 1. All feedback requests are verified and use unique links and are sent via SMS (via your own Twilio account). 2. Measure individual staff performance via a 5 star rating from your customers. 3. The AI generated review now includes the staff member's name as well as the service(s) making them even more unique. 4. Collect video & text customer testimonials from happy customers. 5. Connect to our API to automate your feedback requests. 6. New credits system - pay for what you use. Who is this for? Small businesses that want a deep dive into customer satisfaction. I want to offer Product Hunt users discounted flat pricing and 50% off credits for life. If you are interested, book a call, let's go nuts. https://calendly.com/sameshw/30min What's coming next? Better analytics, an agency plan and an innovative way to get referrals for your business.
Kean Edwards
@samesh13 Hey, this looks like a really cool idea, I love the thought of adding incentives to encourage people to give feedback.
Samesh Wijeweera
Maker
@keanedwards_ Hey, yea I thought that incentives are a nice way to improve the feedback count. If you have any further ideas or feedback to improve the flow, let me know! Thanks.
Tanmay Parekh
All the best for the launch @samesh13!
Alison Eyo
Finally a solution for those 'great service!' in-person comments that never make it online 😅 Been helping small businesses with their digital presence and it's always the same story - happy customers who forget to leave reviews the second they walk out. Love that you can turn feedback into actual reviews... quick question though - how does it handle multi-location businesses? Got a client with 3 cafes who's going nuts trying to manage reviews across different spots.
Samesh Wijeweera
Maker
@thealisoneyo yea haha. Regarding your client, my best recommendation for handling reviews from multiple locations would be to integrate some sort of Reputation Management software with AI replies. This would help you manage and reply to reviews quickly as well as get some insights and summaries for your reviews. I want to implement reputation management for Spokk as well, but we are not quite there yet. For collecting reviews, we made a stripped down version of Spokk called CreateAi.Review (https://www.createai.review). How this works is once you share your unique link with your customer, your customer can answer a few questions of your choice. Once complete, an AI review draft will be generated using the answers given. This means the review will be personalized and will also solve two major problems for the review writer 1. Their time is saved. 2. They don't have to think about what to write. Alison, If you or your client would be interested in having a demo of Spokk or CreateAi.Review, shoot an email at hello@spokk.io and I'll take you through it. Thanks for your input and have a nice day!
Ivan Xu
Love how you're tackling the classic "happy customer but no review" problem! The AI-powered conversion from private feedback to public reviews is pretty clever. Keep up the great work @samesh13! 👏
Samesh Wijeweera
Maker
Hey @_ivan1, yeap, that was one of the problems we are trying to tackle! Let me know if you have any ideas or feedback to further improve the concept. Thanks!
Huzaifa Shoukat
Congrats on the launch! Spokk looks like a game-changer for small businesses. How do you handle different platforms like Google, Yelp, etc. to collect reviews?
Samesh Wijeweera
Maker
Hey @ihuzaifashoukat, we let you create one feedback form template and assign it to each location of your business. In addition to it, you can assign a link of your choice (it can be any platform or link) as the final destination for each location. So basically, the business will assign individual review platform links (Google, Yelp, etc.) for each location. Let me know if you have any other ideas to do this better :)
Alexander Farr
@samesh13 congrats on your launch! Very smart idea to turn feedback into public review drafts. I guess users can then just copy & paste the draft to a platform that you link?
Samesh Wijeweera
Maker
Hey @alexanderfarr, thanks. Yes, just copy and past the review on the platform linked to by the company.
Yanlin Wu
Congrats on the launch! It's really helpful for small business!