So smart. Many have criticized Conversational UI as hard to use and awkward. Typing a command is a lot harder than clicking/tapping a button.
This is a big change to the platform. Will be interesting to see what use cases emerge here. We need to update Kittybot by Product Hunt . 😸
@rrhoover User adoption is everything. And, digital illiteracy is a real challenge (based on personal experience in helping companies with an older workforce attempt to change digitally.) This broadens Slack's ability to help that population.
A few people from the Slack platform team will be hanging out here to ask questions if you have any! Our goal here was twofold: make apps and bots much easier to use (when all you need is a quick, clear response), and make it a lot easier for developers to ask easy questions. Would love your feedback!
@buster it's awesome, now we want other form input (dropdown, input text, checkboxes :), yes I know give them a finger, and they'll take the whole hand
Talkdesk is honored to be a part of this exciting launch! Message buttons help close the agent-supervisor feedback loop during coaching sessions via Slack. Call center agents can now click a simple button to inform their supervisor that they've got it, or need more help. This allows agents to focus their attention on callers, instead of their internal communications. For more information on Talkdesk for Slack, check out www.talkdesk.com/slack.
We were one of the partners that launched with Slack's message buttons! One of the coolest features that sets it apart from other messaging apps is that the buttons can update to reveal new options:
It allowed us to design a home button on chat. One of the biggest problems with bots is people rarely remember what is the correct command to give.
This is big. We’ve all had the not so great pleasure of using an n step question-response interaction with bots on slack. Conversational UIs have a long way to go and in almost all instances a couple of taps are better than typing in something. Buttons are simple and the interaction works for almost all use cases one can think of.
On the dev front this means one can avoid maintaining complex states/flows and keep things straightforward with buttons that act as hooks to your server side webapp. @buster and co, can't thank you enough guys!
What next? Full Iframes embeds?
@dillisingh Full iframe embeds are a bit problematic for a few reasons (like performance, and mobile), but we're definitely exploring ways to make messages interactive beyond buttons. We've got a lot of ideas but are also listening to what developers want. If you have any suggestions, please share them!
@buster@dillisingh adding interactive hyperlinks that behave similarly to buttons would give a lot more flexibility for bot developers - hope those are coming next. What would web pages look like with only buttons and no links? You'll notice that some of the message button apps in the launch now have a crowded UX with unclear call to action and long text strings, this would help solve that and allow a more natural browse experience.
Very thrilled to be part of the launch of Slack Message Buttons, not just as developers but also as users. With Kyber, we build an entire productivity suite *within* Slack:
• Project management
• Task delegation
• Team Calendar
• Personal productivity (to-do list, reminders, events)
...without leaving Slack!
I wrote about our experience as users here: https://medium.com/companyons-bl...
This is great! It's going to improve the interactions with those slack commands much easier. Excited to try this out and see how different companies leverage this integration.
Although this kills some of the magic we built into our bots with emoji responses, it's definitely a welcome addition and one that we will integrated ASAP! Thanks!
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