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Robleh Jama

Shopify Ping - Chat with customers & get help with marketing in one app

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Shopify Ping is a free iOS app for Shopify merchants that brings together customer conversations, marketing workflows, and more in a single place on your phone.

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Ellen Dunne
Maker
We are excited to launch Shopify Ping, a free mobile iOS app for Shopify merchants that brings together customer conversations, marketing workflows, and more in a single interface. Our team built Shopify Ping to help busy entrepreneurs focus on the the part of their business that matters most: their customers. Shopify Ping pulls from the messaging apps entrepreneurs already use to bring all their customer conversations into a single mobile app, making it easier to respond to questions and build relationships with customers even when they’re on the go. Messages from Facebook Messenger, Chatkit, and more to follow soon, come together for easy, centralized, efficient management in the Shopify Ping app. Shopify Ping also comes with Kit, a built-in assistant that’s always with you. Kit saves store owners time by running Facebook and Instagram ads, email campaigns, retargeting campaigns, and more on their behalf, all through simple conversations. With Shopify Ping, business owners will spend less time shuffling between separate tools and more time on what matters most: serving their customers and growing their business. Shopify Ping is now available for download on iOS. Check it out and let us know what you think!
Philip Wallage
@iamdunne Hi Ellen, thanks for the exciting update! I was wondering... On mapleggings.com we use Intercome with automated messages. F.e. on a search result page, we have a 'chat popup' asking if someone found what they're looking for. Are these types of pro-active messages also supported? It looks like it's more of a 'catcher' of different sources.
Bruno Nascimento
Really excited for this! Customer communication is still one of the hardest things to manage on the go, with multiple channels requiring multiple tools. One question, will Ping integrate with email support as well?
Ellen Dunne
Maker
@nscmnto Hey Bruno - glad to hear you're excited about Shopify Ping! To answer your question: Yes! Shopify Ping will integrate with email support through Rep.ai at launch, with more email partners coming soon after.
Ellen Dunne
Maker
@kevinharrell Hi Kevin - Shopify Ping will launch on iOS this summer, with Android coming soon after.
Ellen Dunne
Maker
@nscmnto Thank you!
Fernando
Ellen in which countries is available Shopify Ping?
Ellen Dunne
Maker
@fmourelle It will be available in English in all countries when it launches this summer!
Adrian Salamunovic
Congrats to my friends at @Shopify. Yes- it's similar in concept to Intercom but Shopify never stops innovating and this is a natural extension to the KIT acquisition from a few years ago.
Ellen Dunne
Maker
@adrian_salamunovic Thanks, Adrian!
Feng Joe
It's cool, wait for it
nicklawler
Very cool! Can see this being a big time saver. Curious: does this use Twilio on the backend?
Ellen Dunne
Maker
Hi @nicklawler1 - thank you, and yes we think it will be a major time saver! To answer your question: Ping does not use Twilio on the backend.
Andrew Erdle
Congrats - lots of great announcement today! If it was only multi-location inventory management... it would have been enough! Really look forward to connecting this to other apps we use for longer term customer mgmt such as Asana.
Ellen Dunne
Maker
@gooderdle Thank you, Andrew! We're really excited about all of the announcements made today too! We're exploring many new integrations for Shopify Ping that we'll announce throughout the rest of the year. Stay tuned!
Harris Roberts
Any change of offering support for owners with multiple shopify stores?